Summary
Overview
Work History
Education
Skills
Freelance Projects
Features
Languages
2020 OLFA Creator design team
Affiliations
Websites
Timeline
Generic

Felie Hempfling

Seattle,WA

Summary

Motivated and adaptable professional with years of experience as a dedicated stay at home parent, seeking to transition into the workforce as a sales representative. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply strong communication and interpersonal skills, combined with a love for quilting and an understanding of the fabric industry.

Overview

18
18
years of professional experience

Work History

Airbnb Host

Self-employed
Seattle, WA
05.2017 - Current
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by email.
  • Created detailed listing on Airbnb with photos and accurate descriptions of our property amenities.
  • Implemented policies that promoted positive experiences our guests.
  • Ensured compliance with all applicable laws.
  • Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.

Stay at Home Mom

Self-employed
Seattle, WA
06.2016 - Current
  • Resourceful and detail oriented with an eye for budget management
  • Manage schedules for our family of four, two children with multiple extra curricular activities, and an active Airbnb property.
  • Manage a household budget by minimizing costs and identifying opportunities to save.

Guest Services Supervisor

Pacific Science Center
Seattle, WA
05.2011 - 06.2016
  • Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
  • Provided training and guidance to all team members in customer service best practices, policies, and procedures.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.
  • Developed strategies to improve quality of service and enhance customer satisfaction levels.
  • Sort, separate, and contact individuals with items found in our lost and found, schedule pick up for lost and found items by the Salvation Army

Guest Services Cashier

Pacific Science Center
Seattle, WA
03.2011 - 05.2011
  • Greeted customers in a friendly and professional manner.
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with product selection and answered questions about ticketing, memberships, and CityPass.
  • Resolved customer complaints in a timely manner.
  • Provided excellent customer service by listening attentively to customer inquiries and requests.
  • Balanced daily cash register transactions at the end of each shift.
  • Used suggestive selling techniques to promote add-on sales.

Guest Service Manager

The Walt Disney Company
Lake Buena Vista, FL
03.2006 - 08.2010
  • Guest-facing leadership role responsible for supervising and mentoring 100+ Cast Member while managing the daily operation of high volume, safety-critical attractions environments
  • Partnered with various lines of business, including Events, Engineering, Food & Beverage, Custodial, Entertainment, and Merchandise, to ensure safe and efficient area operation as well as necessary Guest service recovery
  • Training Liaison accountable for upholding area training procedures, updating location operating guides. Participated in interviewing Cast Members interested in becoming a trainer, hiring and ensuring they are on-boarded properly and in a timely manner.
  • Scheduling Liaison focused on utilizing workload standards and automated scheduling technology to ensure Cast Members are scheduled according to location needs and trade union guidelines
  • College Program Liaison responsible for partnering with the Disney College International College Program to ensure a quality, educational experience for domestic and international interns
  • Developed and maintained weekly leadership team schedules

Education

Bachelor of Arts - Digital Media

University of Central Florida
Orlando
05-2005

Skills

  • Time Management
  • Friendly, Positive Attitude
  • Task Prioritization
  • Calendar Scheduling
  • Customer Relations
  • Fluent in Ilocano and Tagalog
  • Self-Directed
  • Leadership
  • Excellent Communication
  • Relationship Building
  • Attention to Detail
  • Interior Design
  • Property Management
  • Strong Organization

Freelance Projects

  • Commissioned by Love Patchwork and Quilting Magazine for six projects, specializing in creating simple and beginner-friendly designs. Known for delivering scrappy patchwork crafted projects accompanied by detailed instructions and photographs. Demonstrates a deep understanding of quilting techniques and a passion for making the craft accessible to all skill levels. Consistently exceeds client expectations through creativity, precision, and dedication to producing high-quality content.
  • Love Patchwork & Quilting Issue 112 Patchwork Duffle Bag, Issue 115 Kitchen Set, Issue 120 Stitch 'N' Go, Issue 124 Patchwork and Bucket Set, Issue 128 Autumn Trio, Issue 136 Sturdy Tote Duo

Features

  • Featured in Love Patchwork & Quilting Issue 114 "Meet the Quilter"
  • Special Guest on the Quilting Hour Podcast with host Lee Chappell Monroe "Sensible Sewing Spaces"
  • Rome Colosseum paper piece block featured in Make Modern Magazine issue 43.
  • Featured in Make Modern Issue 48 "Meet the Maker"

Languages

Ilocano
Native/ Bilingual

2020 OLFA Creator design team

  • As a member of the 2020 OLFA Creator Design Team, I delivered engaging content and innovative projects showcasing OLFA products. I eagerly shared insights and experiences through my feature month, fostering connection and inspiration among fellow creators and enthusiasts alike. Additionally, I contributed material for one weekend Instagram takeover, amplifying OLFA's presence and influence across social media channels. With a genuine passion for creativity and craftsmanship, I embraced each opportunity to inspire and empower others within the vibrant sewing community.

Affiliations

  • Avid quilter and sewer who loves to sew using a range of colors and prints.
  • Lego Enthusiast

Timeline

Airbnb Host

Self-employed
05.2017 - Current

Stay at Home Mom

Self-employed
06.2016 - Current

Guest Services Supervisor

Pacific Science Center
05.2011 - 06.2016

Guest Services Cashier

Pacific Science Center
03.2011 - 05.2011

Guest Service Manager

The Walt Disney Company
03.2006 - 08.2010

Bachelor of Arts - Digital Media

University of Central Florida

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Felie Hempfling