Carlota Hendricks
Kansas city's
Summary
Results-driven supervisor skilled in managing beverage operations and mentoring staff. Experienced in inventory management and optimizing labor efficiency, contributing to high customer satisfaction and compliance with health and safety regulations.
Dedicated supervisor with significant experience in beverage operations and customer service. Proven ability in training staff and enhancing customer satisfaction through quality control measures.
Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-driven supervisor with extensive experience in beverage operations and food safety. Skilled in training staff, managing inventory, and implementing quality control measures to boost customer satisfaction. Aiming to leverage expertise in a dynamic environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Breakfast &beverage /Supervisor
IHG Army Hotels
Fort Leavenworth,KS
01.2023 - Current
- Supervised beverage operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on beverage preparation and service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented quality control measures to maintain high customer satisfaction ratings.
- Developed schedules for team members, optimizing labor efficiency during peak hours.
- Analyzed customer feedback to enhance beverage offerings and service strategies.
- Led training sessions on new beverage trends and product knowledge for staff development.
Deli/Produce Clerk
Price Chopper
$th Street Leavenworth KS
10.2021 - Current
- Managed produce inventory, ensuring freshness and quality standards were consistently met.
- Trained new staff on proper handling and storage techniques for perishable goods.
- Collaborated with team members to optimize product displays and enhance customer experience.
- Monitored stock levels, performing regular audits to prevent spoilage and reduce waste.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
School Janitor
Usd204
Leavenworth, KS
07.2015 - 12.2020
- Conducted routine cleaning and maintenance of school facilities to ensure safe, hygienic environments for students and staff.
- Operated cleaning equipment, including floor buffers and vacuums, maintaining optimal performance for effective cleaning results.
- Collaborated with staff to identify and address facility issues, enhancing overall operational efficiency within the school environment.
- Trained new janitorial staff on safety protocols and cleaning procedures, fostering a culture of compliance and accountability.
- Developed cleaning schedules tailored to specific areas within the school, optimizing workflow and resource allocation for maximum efficiency.
- Assisted in emergency response efforts by promptly addressing spills or hazards, safeguarding student safety during school hours.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
Store Associate
Commissary Store
Fort Leavenworth
10.2011 - 05.2015
- Organized and stocked merchandise to enhance product visibility and accessibility.
- Maintained inventory accuracy through regular stock counts and adjustments.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Marked stock with identification tags and labels to outline information such as storage locations.
Package Handler
FedEx
Shawnee, KS
05.2007 - 10.2010
- Operated package sorting machinery to ensure efficient processing of shipments.
- Loaded and unloaded freight, maintaining quality standards and safety protocols.
- Collaborated with team members to optimize workflow during peak operational hours.
- Conducted routine inspections of equipment for maintenance needs and safety compliance.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
High School Diploma -
Luzon Colleges
Dagupan City10-1988
High School Diploma -
Lyceum Of Echague
Echague,Isabela03-1985
Skills
- Sanitation standards
- Health and safety regulations
- Bar equipment maintenance
- Beverage making
- Menu development
- Ordering supplies
- Product promotion
- Customer service experience
- Customer engagement
- Health and safety
- Regulatory guidelines
- Health and safety standards
- Sanitation control
- Drink menu development
- Problem-solving abilities
- Multitasking ability
- Food safety
- Food preparation
- Relationship building
- Self motivation
- Nutritional knowledge
- Food and beverage service
- Food presentation
- Conflict resolution
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- CFBE - Certified Food and Beverage Executive
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Breakfast &beverage /Supervisor
IHG Army Hotels
01.2023 - Current
Deli/Produce Clerk
Price Chopper
10.2021 - Current
School Janitor
Usd204
07.2015 - 12.2020
Store Associate
Commissary Store
10.2011 - 05.2015
Package Handler
FedEx
05.2007 - 10.2010
High School Diploma -
Luzon Colleges
High School Diploma -
Lyceum Of Echague