Carlotta Harvey
Winterville,NC
Summary
Dynamic Youth Development Director at Goldsboro Family YMCA with a proven track record in program development and staff management. Enhanced youth engagement through innovative strategies, boosting enrollment significantly. Skilled in budget management and fostering partnerships, while maintaining strong communication with parents to support student success. Demonstrated Expertise in team leadership and strategic planning to drive impactful results. Certified in CPR/AED, demonstrating commitment to safety and well-being
Overview
5
5
years of professional experience
Work History
Youth Development Director
Goldsboro Family YMCA
04.2023 - Current
- Organized leadership development opportunities for high-achieving participants seeking further growth within their respective fields of interest.
- Maintained detailed records for all program participants, including attendance logs, progress reports, and evaluation data to inform future decision-making and demonstrate organizational effectiveness.
- Boosted enrollment numbers through effective marketing strategies targeting local schools, social media platforms, and community events.
- Managed budgets and allocated resources effectively, ensuring all programs were coefficient.
- Improved staff performance through regular training sessions, professional development opportunities, and constructive feedback.
- Developed strong relationships with parents and guardians, maintaining open communication regarding program goals and individual progress.
- Enhanced youth development programs by implementing innovative strategies and activities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Manager
Journeys Shoes
12.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Lowes Home Improvment
08.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Teacher
Creative Academy
01.2020 - 11.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Education
High School Diploma -
Wayne School Of Engineering
Goldsboro, NC05-2019
Skills
- Youth engagement
- Staff management
- Partnership development
- Curriculum design
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Certified in CPR/AED
- Program development
- Budget management
Timeline
Youth Development Director
Goldsboro Family YMCA
04.2023 - Current
Assistant Manager
Journeys Shoes
12.2022 - 03.2023
Customer Service Representative
Lowes Home Improvment
08.2020 - 12.2022
Lead Teacher
Creative Academy
01.2020 - 11.2022
High School Diploma -
Wayne School Of Engineering
Similar Profiles
Jennifer YoderJennifer Yoder
Pink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCAPink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCA
Michelle PriceMichelle Price
Group Fitness Instructor at Fort Worth YMCA: Ryan Family YMCAGroup Fitness Instructor at Fort Worth YMCA: Ryan Family YMCA
Meera Noor ButtMeera Noor Butt
Lifeguard and Swim Instructor at YMCA BC (Tong Louie Family YMCA)Lifeguard and Swim Instructor at YMCA BC (Tong Louie Family YMCA)
Natasha PielNatasha Piel
Tutor at Antioch Development CenterTutor at Antioch Development Center
JZAZMEANA DUNBARJZAZMEANA DUNBAR
Patient Access Consultant at Cencora/MMC GrpPatient Access Consultant at Cencora/MMC Grp