Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carlton Bass

Chicago,IL

Summary

Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Branch Manager

Jetro Restaurant Depot
04.2023 - Current

Senior Manager-Complex Chicago Market

Walmart
04.2016 - 03.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Field Project Supervisor/Mgr -Realty Construction

Walmart
03.2013 - 04.2016
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Identified and fixed issues during all phases of production.
  • Supervised field crews to maximize quality and work efficiency.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Department Manager/Sales Associate

Walmart
02.2010 - 02.2013
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Logistics Team Leader

Target
09.2006 - 11.2009

Guest Service Representative

At Your Service LLC
03.2004 - 08.2006

Education

Diploma - Entrepreneurship

School of Entrepreneurship At South Shore
Chicago, IL
06.2006

Skills

  • Team Leadership
  • Recruitment
  • Meeting Management
  • Safety awareness
  • Responsible and reliable
  • Operations management
  • Written documentation
  • Maximizing Profitability
  • Customer Experience Management
  • Time Management
  • Manager Coaching and Training
  • Forklift Safety
  • Maintaining Clean Work Areas

Accomplishments

  • Supervised teams of 300+ associates.

Certification

  • Licensed Forklift operator - 2013-present


Timeline

Branch Manager

Jetro Restaurant Depot
04.2023 - Current

Senior Manager-Complex Chicago Market

Walmart
04.2016 - 03.2023

Field Project Supervisor/Mgr -Realty Construction

Walmart
03.2013 - 04.2016

Department Manager/Sales Associate

Walmart
02.2010 - 02.2013

Logistics Team Leader

Target
09.2006 - 11.2009

Guest Service Representative

At Your Service LLC
03.2004 - 08.2006

Diploma - Entrepreneurship

School of Entrepreneurship At South Shore

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Carlton Bass