Dynamic professional with a proven track record at The Mustard Seed, excelling in customer service and product expertise. Adept at mentoring teams and enhancing client satisfaction through effective communication. Skilled in inventory control and 3D printing techniques, consistently delivering results that exceed expectations. Tech-savvy and quick to learn, with technical know-how.
Overview
32
32
years of professional experience
Work History
Supplement Specialist / Night Manager
The Mustard Seed
Watertown, NY
10.2006 - Current
Analyzed customer needs to recommend suitable products and services efficiently.
Identified customer requirements promptly to enhance satisfaction.
Mentored newly hired employees, providing insights into various company programs.
Correctional Officer
New York State Department Of Corrections
Ellenville, NY
09.2005 - 09.2006
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Jefferson County Case Worker
Jefferson County Department Of Social Services
Watertown, NY
10.2001 - 08.2005
Assisted individuals with the completion of complex paperwork related to their application process.
Performed periodic audits of case files to ensure accuracy and completeness.
Prepared reports summarizing findings of eligibility reviews.
Advised clients on how best to utilize available resources in order to meet their needs.
Evaluated appeals of denied applications using established criteria.
Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
Conducted initial eligibility screenings for Medicaid applicants.
Attended training sessions, seminars and workshops related to Medicaid programs.
Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
Assisted customers by phone and scheduled appointments and treatments.
Physical Therapy Aide
Samaritan Medical Center
Watertown, NY
09.1993 - 11.1999
Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
Assisted physical therapists in developing treatment plans for patients.
Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.