Carlton Haywood
Wake Forest,NC
Summary
Detail-oriented Engineering Technician with impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 3 years.
Overview
14
14
years of professional experience
5
5
Certification
Work History
Level 1 System Engineer/MSP Coordinator
StoredTechnology Solutions
Raleigh, NC
05.2023 - 08.2024
- Researched, diagnosed, troubleshot and provided solutions to resolve customer issues.
- Identified and acquired in-depth knowledge about the software and hardware utilized/supported by the organization.
- Installed and configured new software.
- Managed integrations with various platforms and applications.
- Managed ticket scheduling, creation, and assignment for triage.
- Effectively supervised technicians, managed service tickets, and ensured timely escalation to the suitable technician, whether at the service desk or in the field.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IAM Analyst
Skill-Storm
Remote
01.2022 - 03.2023
- Streamlined user account processes through the effective management of the organization's identity management system.
- Ensured the safeguarding of sensitive enterprise systems, assets, and information against unauthorized access or use.
- Contributed to the development of workflows, system configuration, documentation, optimization and support for access-related activities. Collaborated with application teams to successfully deploy new applications and enhance functionality.
Master Detention Officer
Wake County Sheriff’s Office
Raleigh, NC
01.2011 - 01.2022
- Successfully educated and mentored new court transportation officers to develop a thorough understanding of their job requirements.
- Executed inmate processing which involved conducting intake, performing searches, and organizing transportation.
- Proficiently managed the preparation, handling, and distribution of court documents.
- Provided customer service to various stakeholders including the public, judicial officials and neighboring law enforcement agencies.
Education
Master of Science in Cybersecurity -
ECPI College of Technology
01.2021
Bachelor of Science in Criminal Justice -
Walden University
01.2019
No Degree - CyberSecurity
CyberNowLabs
Arlington 07.2024 - Current
Skills
- LAN/WAN
- Help Desk Software
- Troubleshooting
- Operating systems
- Systems Analysis
- Technical Support
- Hardware and Software Installation
- Mobile Devices
- Hardware Integration
- Printers and Peripherals
- TCP/IP Protocol
- Client Service and Support
- User Support
- Active Listening
- Systems Engineering
- Continuous Improvements
- Critical Thinking
- Information Security
- Equipment Maintenance
- Reading Comprehension
- Update Management
- Technology Best Practices
- Technical Support and Assistance
- Cybersecurity
- Firewall
- Virtulization
Certification
- Microsoft Identity and Access Administrator (SC-300)
- Microsoft Azure Security Technologies (AZ-500)
- Microsoft 365 Certified: Security Administrator Associate (MS-500)
- Microsoft Azure Fundamentals (AZ-900)
- Comptia Security+ (SYO-701)
Timeline
No Degree - CyberSecurity
CyberNowLabs
07.2024 - Current
Level 1 System Engineer/MSP Coordinator
StoredTechnology Solutions
05.2023 - 08.2024
IAM Analyst
Skill-Storm
01.2022 - 03.2023
Master Detention Officer
Wake County Sheriff’s Office
01.2011 - 01.2022
Master of Science in Cybersecurity -
ECPI College of Technology
Bachelor of Science in Criminal Justice -
Walden University
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