Summary
Overview
Work History
Education
Skills
Timeline
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Carlton Stewart

Carlton Stewart

Houston,TX

Summary

Proven track record in enhancing customer service and satisfaction at Walmart, adept in complaint resolution and cash handling. Leveraged decision-making capabilities and safety understanding to improve workplace efficiency and team safety. Demonstrated ability to train team members, ensuring adherence to quality and safety standards.

Overview

17
17
years of professional experience

Work History

Team Associate

Walmart
12.2017 - 06.2024
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Sales Associate

Bed,Bath, and Beyond
04.2011 - 08.2017
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

Food Service Worker/Team Associate

Target
11.2007 - 04.2011
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Diploma - English Literature

Ross Sterling High School
Houston, TX
06.2001

Skills

  • Decision-making capabilities
  • Meeting facilitation
  • Complaint resolution
  • Workplace Safety
  • Cleaning
  • Equipment Operation
  • Cash Handling
  • Customer Service
  • Safety understanding

Timeline

Team Associate

Walmart
12.2017 - 06.2024

Sales Associate

Bed,Bath, and Beyond
04.2011 - 08.2017

Food Service Worker/Team Associate

Target
11.2007 - 04.2011

Diploma - English Literature

Ross Sterling High School

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Carlton Stewart