Carlwailen Woods
Summary
Results-driven retail and operations professional with over 10 years of leadership, customer service, inventory management, and team development experience. Proven ability to lead high-performing teams, improve customer satisfaction, manage daily operations, and maintain organized retail environments. Experienced in hiring, training, budgeting, merchandising support, and delivering strong customer-focused results. Seeking to bring leadership and operational skills to a Co-Manager position with Hobby Lobby.
Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
Vallourec Star
Youngstown
05.2024 - Current
- Inspected raw materials for compliance with quality standards.
- Conducted visual and dimensional inspections on finished products.
- Utilized measurement tools to ensure product specifications met requirements.
Credit Manager
Rent-A-Center
Boardman
07.2024 - 05.2025
- Evaluate customer accounts and support financing decisions
- Manage customer relationships and payment solutions
- Train and support team members in daily operations
- Oversee inventory management and merchandise organization
- Deliver high-level customer service in a fast-paced retail environment
General Manager
Planet Fitness
Austintown
06.2018 - 07.2024
- Assisted with recruiting, hiring, training, and staff development
- Managed day-to-day operations and ensured facility standards were maintained
- Oversaw inventory ordering and budget management
- Handled scheduling, customer concerns, and operational reporting
- Supported team productivity and maintained a positive customer experience
Floor Coordinator / Forklift Operator
GLI Pool Products
Youngstown
03.2018 - 01.2024
- Coordinated warehouse operations and shipment schedules
- Maintained product quality and inventory accuracy
- Operated forklifts and supported shipping/receiving functions
- Ensured efficient workflow and workplace safety standards
Customer Account Representative
Rent-A-Center
Youngstown
09.2015 - 07.2018
- Delivered and installed merchandise for customers
- Maintained strong customer service and account support
- Assisted with collections and payment processing
- Maintained store presentation and merchandise condition
Education
Police Academy Certification -
Clark State Community College
Springfield, OHNorthridge High School - Academics & Industrial Workshop/Welding
Skills
- Retail Operations
- Team Leadership
- Customer Service
- Inventory Management
- Hiring & Training
- Merchandising Support
- Scheduling & Staff Coordination
- Cash Handling
- Problem Solving
- Warehouse Operations
- Communication Skills
- Multi-tasking in Fast-Paced Environments
- Quality assurance
Timeline
Credit Manager
Rent-A-Center
07.2024 - 05.2025
Quality Control Inspector
Vallourec Star
05.2024 - Current
General Manager
Planet Fitness
06.2018 - 07.2024
Floor Coordinator / Forklift Operator
GLI Pool Products
03.2018 - 01.2024
Customer Account Representative
Rent-A-Center
09.2015 - 07.2018
Police Academy Certification -
Clark State Community College