Carly Anderson
Tucson,AZ
Summary
Adaptable professional with 10+ years of experience, and a proven knowledge of conflict resolution, customer communications, direct sales, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Overview
14
14
years of professional experience
Work History
Donor Recruitment Representative
American Red Cross
Tucson, Arizona
06.2022 - Current
- Provided support for special projects related to donor recruitment initiatives.
- Responded promptly to inquiries from prospective donors about donation opportunities.
- Solicited feedback from donors regarding their experiences with the organization's programs and services.
Customer Service Representative
Alorica
Tucson, USA
10.2020 - 04.2022
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
Assistant Manager
Quik Mart
Tucson, USA
07.2019 - 07.2020
- Developed loyal and highly satisfied customer base through proactive management of team.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Shift Leader
Taco Bell
Tucson, USA
03.2011 - 01.2017
- Provide customer service by greeting, and assisting customers, and responding to customer inquiries, and complaints.
- Direct, and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Education
High School Diploma -
General Education Diploma
Washington, USASkills
- Data Entry and Maintenance
- Upselling Products and Services
- Customer Retention Strategies
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Computer Proficiency
Timeline
Donor Recruitment Representative
American Red Cross
06.2022 - Current
Customer Service Representative
Alorica
10.2020 - 04.2022
Assistant Manager
Quik Mart
07.2019 - 07.2020
Shift Leader
Taco Bell
03.2011 - 01.2017
High School Diploma -
General Education Diploma