Carly Coughenour
Canoga Park,CA
Summary
Detail-oriented guest service and administrative professional with supervisory experience in high-volume environments involving data-accuracy, transaction reconciliation, reporting, documentation and guest support. Experienced in reviewing records, identifying discrepancies, resolving issues, communicating with guests and employees, and maintaining accurate documentation. Currently pursuing a Certificate of Achievement in Medical Office Administrative Assisting, developing knowledge of medical terminology, healthcare administration, and medical office procedures. Proficient in Microsoft Excel, computer-based systems, data entry and learning new software quickly.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
Six Flags Magic Mountain
Valencia, CA
06.2024 - Current
- Lead a team of 100+ employees in a high-volume, operational environment, coordinating staffing, maintaining performance standards and ensuring consistent guest service.
- Generate, organize and maintain Excel reports used to monitor transactions, sales activity and operational performance.
- Handle sensitive business and transaction information with discretion and attention to detail.
- Train and support employees on procedures, system use, customer service expectations, and accuracy requirements.
Guest Services Shift Leader
Six Flags Magic Mountain
Valencia, California
05.2022 - 06.2024
- Delivered empathetic guest service in high-volume environment, addressing questions, account concerns, and service issues to foster positive experiences.
- Addressed guest concerns promptly, contributing to increased satisfaction and loyalty.
- Explained policies, procedures and account information clearly to guests and addressed concerns in a courteous manner.
- Managed and processed high volume of calls daily using call management system and web-based communications to ensure efficient service delivery.
Education
Associate of Arts - Psychology
College of The Canyons
Valencia, CA09-2026
Certificate of Achievement - Medical Office Administrative Assistant
College of The Canyons
Valencia, CA09-2026
Skills
- Microsoft Office Suite
- Workforce Management: UKG, Optim8, Dayforce
- Salesforce
- Medical Terminology
- Team leadership
- Labor compliance
- Guest communication
- Dispute resolution
Accomplishments
- Years of Service Award, 2026 — Recognized for dedicated service and continued contributions to the organization.
- Team Six Award, 2025 — Recognized for outstanding performance, reliability, and commitment to exceptional guest service.
Timeline
Operations Supervisor
Six Flags Magic Mountain
06.2024 - Current
Guest Services Shift Leader
Six Flags Magic Mountain
05.2022 - 06.2024
Associate of Arts - Psychology
College of The Canyons
Certificate of Achievement - Medical Office Administrative Assistant
College of The Canyons