Carly Cropper
Mount Carmel,IL
Summary
Bringing in over six years of different work experience. Knowledgeable Patient Access Representative well-versed in hospital procedures and insurance requirements. Facilitates smooth patient flows with fast check-ins, payment processing, and coverage verifications. Organized multitasker with great time management and problem-solving abilities.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
CA
Tri state chiropractic
Mount Carmel
01.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Assessed customer needs quickly to provide timely assistance.
Pharmacy Technician
CVS PHARMACY
Lawrenceville, USA
11.2021 - Current
- Resolved account issues and prescription problems via telephone and at counter, ensuring customer satisfaction.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices.
- Secured drug supplies by following pharmacy procedures and monitoring access to prevent shortages.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Provided fast and knowledgeable pharmacy support to effectively meet customer needs.
- Adapted to staffing needs by providing assistance in multiple store sections. of the store based on company needs.
Patient Access
Good Samaritan Hospital
Vincennes, USA
01.2021 - 11.2021
- Conducted insurance eligibility verification, referral authorization, and financial education on designated accounts.
- Verified patient identity during registration and check-in processes.
- Welcomed patients upon arrival and efficiently registered them in the system. with the applicable state and federal regulations.
- Verified patient identity to ensure secure and accurate handling of sensitive information.
- Verified all patients' information to make sure everything is accurate in the system.
- Remained calm and focused during high-pressure situations in the emergency room. and positivity during high-pressure situations in the ER.
- Facilitated patient registration while ensuring compliance with relevant regulations.
Receptionist
LCMH
Lawrenceville, Illinois
08.2019 - 08.2021
- Scheduled appointments and managed calendars for medical staff efficiently.
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Answered phone calls promptly, directing inquiries to appropriate departments.
Bank Teller
Evansville Teachers Federal Credit Union
Princeton, USA
08.2019 - 12.2020
- Communicated professionally with customers to assess needs and develop solutions.
- Reconciled transactions and verified cash totals without variances.
- Identified and managed cross-selling opportunities, enhancing customer awareness of financial products and services.
- Sold appropriate financial products and services to maximize sales and revenue.
- Ensured accurate handling of commercial depository bags to maintain security. and completed coin orders.
- Applied active listening and effective communication to cultivate and maintain customer rapport.
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation.
- Maintained strict compliance with banking standards, regulations, and laws.
- Retained and acquired customers by delivering exceptional service with a friendly approach.
- Trained new employees on procedures and sales strategies, contributing to team cohesion and improved performance.
Education
Nursing
Wabash Valley College
Mount Carmel, IL 08.2013 - 08.2014
High School Diploma -
MCHS
Mount Carmel, ILSkills
- Identity verification
- Electronic health records
- Insurance processing
- Patient check-in
- Appointment scheduling
- Critical thinking
- Problem solving
- Multitasking
- Time management
- Skilled typist
- Office suite
- Calm under pressure
- Team player
- Positive attitude
- Conflict management
Timeline
CA
Tri state chiropractic
01.2026 - Current
Pharmacy Technician
CVS PHARMACY
11.2021 - Current
Patient Access
Good Samaritan Hospital
01.2021 - 11.2021
Receptionist
LCMH
08.2019 - 08.2021
Bank Teller
Evansville Teachers Federal Credit Union
08.2019 - 12.2020
Nursing
Wabash Valley College
08.2013 - 08.2014
High School Diploma -
MCHS