Carly Dorsen
Charleston,SC
Summary
Passionate about hospitality, restaurants, and its people. Talented professional and communicator who is self motivated and determined. Excels in customer relation skills and project managing. Years of experience coordinating projects and providing improvements to processes in place.
Overview
2
2
years of professional experience
Work History
Openings Coordinator
AvantStay
Los Angeles , California
03.2022 - Current
- Assist with onboarding and offboarding of over 30 newly acquired vacation rentals in Charleston, Asheville, Hilton Head, Destin, Key West, Hudson Valley, Berkshires, and Telluride.
- Orchestrate projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Achieved project deadlines by coordinating with contractors to manage performance.
Operations Associate
Patrick Properties Hospitality Group
Charleston, South Carolina
05.2021 - 03.2022
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Interviewed, hired and mentored over 75 new personnel and oversaw all event staffing operations.
- Managed employee rewards programs.
- Trained new employees on proper protocols and customer service standards.
Front Desk Associate
The Dewberry Hotel
Charleston, South Carolina
08.2020 - 05.2021
- Greeted visitors and guests upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Marketing and Public Relations Intern
The Design Group
Charleston, South Carolina
08.2020 - 12.2020
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Performed market analysis and researched latest trends.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals for Seabrook Island Club.
Education
Bachelor of Arts - Communications And Hospitality
College of Charleston
Charleston, SC05.2021
Skills
- Professional Networking
- Business Operations
- Project Coordination
- Professional Relationships
- Social Media Platforms
- Critical Thinking
Timeline
Openings Coordinator
AvantStay
03.2022 - Current
Operations Associate
Patrick Properties Hospitality Group
05.2021 - 03.2022
Front Desk Associate
The Dewberry Hotel
08.2020 - 05.2021
Marketing and Public Relations Intern
The Design Group
08.2020 - 12.2020
Bachelor of Arts - Communications And Hospitality
College of Charleston
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