Haley Santiago
Canandaigua,NY
Summary
Dedicated Ontario County Youth Court Coordinator with 2 years of experience supervising interns and youth volunteers, complemented by over 12 years in coordination, advocacy, and trauma-informed care for individuals with dual diagnoses. Proven ability to manage complex projects effectively while ensuring timely completion and high-quality outcomes. Core competencies include program management, team leadership, and youth engagement. Aiming to leverage extensive experience to further enhance initiatives within the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ontario County Youth Court Coordinator
The Partnership for Ontario County
Canandaigua, NY
06.2024 - Current
- Directed training and supervision efforts for youth volunteers in Ontario County Youth Court Program.
- Scheduled court hearings while overseeing case logistics for juvenile offenders.
- Conducted regular training sessions to uphold support standards.
- Authorized to lead workshops focused on Implicit Bias and Motivational Interviewing methods.
- Monitored project progress and provided updates to stakeholders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Yates System of Care Coordinator
Lakeview Health Services
Geneva, NY
09.2022 - 06.2024
- Facilitated monthly System of Care meetings to enhance collaboration.
- Supported implementation of Yates County System of Care with trauma-informed practices.
- Managed ongoing website operations.
- Managed all social media platforms.
- Facilitated creation of a healing environment valuing diverse perspectives and experiences.
- Promoted teamwork and dialogue between various county departments.
- Facilitated connections for families seeking support by attending out-of-hours community gatherings.
- Established Family Advisory Board to enhance inclusion efforts for families and youths in planning initiatives.
- Display comprehensive expertise in mental wellness systems, stigmatization issues, ACEs and enduring consequences of early trauma.
Care Manager
Lakeview Health Services
Geneva, NY
02.2020 - 09.2022
- Managed referrals for individuals experiencing acute mental and physical health challenges.
- Designed and executed strength-oriented, person-centered service plans for enrolled individuals.
- Facilitated smooth execution of discharge transitions.
- Assessed case details and formulated care improvement methods through team discussions.
- Enhanced support services through strategic networking with community resources.
- Built and sustained strong relationships with clients, families and community stakeholders.
- Facilitated programs to enhance workplace inclusion.
Peer Support Specialist
Lakeview Health Services
Geneva, NY
05.2019 - 02.2020
- Displayed a strong grasp of recovery and wellness principles.
- Cultivated trust-based relationships through dynamic communication skills.
- Enhanced involvement in self-help and advocacy organizations.
- Helped people reconnect with family and friends for lasting support systems.
- Offered expert guidance to individuals, families, and their support systems.
- Assisted individuals in making informed decisions using a trauma-focused approach.
Habilitation Specialist
Ontario ARC Eberhardt Center
04.2014 - 05.2019
- Directed a core-room staff exceeding three members with consistent leadership.
- Contributed to the creation and execution of individualized action plans for people supported.
- Created engaging activities and programs to foster skill development among residents.
- Guided and aided residents in maintaining grooming, personal hygiene, meal preparation, and cleaning.
- Facilitated patient improvement through physical therapy, enhancing muscle tone and range of motion.
- Created a welcoming atmosphere encouraging self-expression and diverse interests.
- Displayed fluency in Positive Approaches (SKIP-R) training, to provide safe, crisis response care to individuals who displayed violent behaviors.
- Participated in interdisciplinary team meetings to discuss patient progress and plan for future care needs.
Education
Associates of Applied Sciences - Human Services
Finger Lakes Community College
Canandaigua, NY06.2013
High School -
Marcus Whitman High School
Rushville, NY06.2011
Skills
- Personnel Management
- Professional networking
- Relationship building
- Effective Leadership
- Advocacy
- Scheduling and calendar management
- Process improvement
- Social Media Content Management
- Digital Platform Coordination
- Effective Meeting Coordination
- Project Execution Skills
- Event Organization
- Motivational Interviewing
- Knowledge of Behavioral Health Practices
- Certified Trainer in Trauma-Informed Practices
- Skilled in Facilitating Meetings
- Effective Task Assignment
- Clear communication
- Skilled in Meeting Facilitation
- Strategic planning
- Data entry
- Professional networking
- Relationship building
Accomplishments
- Completion of Restorative Circles for Community Building through Center for Dispute Settlement. This certification allows me to lead Restorative Circle groups in a community setting.
- Completion of Foundations of Breath Body Mind, a mindfulness training that allows me to teach this practice to small groups.
- Completion of Trauma Responsive and Resilience Informed Training of Trainers course through NYS Office of Mental Health.
- Successful creation of the Family Advisory Board for Yates County.
- Completion of Creating a Safe and Affirming Environment for Transgender Consumers.
- Increased outreach and community engagement by 1000% in the last six months through agency social media pages.
- Created over 150 infographics promoting mental health awareness and a variety of topics to help parents of children with mental health diagnosis; using reputable website sources such as SAHMSA, CDC and NAMI. These have been used across social media and given to the community through posters, postcards and magnets.
- Created 3 infographics to help families learn how to navigate different mental health systems and seek appropriate levels of care for their children.
- Successful creation of a spreadsheet of all Evidence-Based Practices available to families in Yates County, which has been shared with community agencies and healthcare providers throughout the county.
- Successful creation of a spreadsheet of all community services, mental health resources, healthcare services and emergency services available to families in Yates County. This has been distributed to 988, 211, community providers, frontline workers and embedded in the agency's website to give families easy access to resources.
Certification
Breath Body Mind Level 1 Teacher Certification
"Tend The Roots" Resiliency & Trauma Informed Care Certified Trainer
Restorative Circles Certified
References
References available upon request.
Timeline
Ontario County Youth Court Coordinator
The Partnership for Ontario County
06.2024 - Current
Yates System of Care Coordinator
Lakeview Health Services
09.2022 - 06.2024
Care Manager
Lakeview Health Services
02.2020 - 09.2022
Peer Support Specialist
Lakeview Health Services
05.2019 - 02.2020
Habilitation Specialist
Ontario ARC Eberhardt Center
04.2014 - 05.2019
Associates of Applied Sciences - Human Services
Finger Lakes Community College
High School -
Marcus Whitman High School