Carly Douglass
Nottingham,Maryland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hostess/ waitress position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cook
Casa Mia Restaurant
08.2021 - Current
- Prepared food items such as meats, poultry and fish for frying purposes.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Monitored line efficiency and implemented improvements for increased productivity.
- Restocked stations and supplies during slower periods between rushes.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Manager on Duty
Coppermine Fieldhouse
06.2022 - 09.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD06.2023
Skills
- Food Plating and Presentation
- Kitchen Equipment Operation
- High-Volume Production Capabilities
- Food Presentation Talent
- Customer Service and Assistance
- PCI (Payment Card Industry)
- Telephone Management
- Customer Complaint Resolution
- Cash Register Operation
- Telephone Reception
- Customer Inquiries
Certification
- First Aid/CPR Certified
Timeline
Manager on Duty
Coppermine Fieldhouse
06.2022 - 09.2022
Cook
Casa Mia Restaurant
08.2021 - Current
High School Diploma -
Perry Hall High School
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