Carly Dunn
Bowling Green,KY
Summary
Dedicated First Impression Specialist with experience in optimizing front desk procedures and enhancing customer interactions. Strong communication and teamwork skills have driven improvements in patient check-in processes and insurance verification, contributing to overall operational efficiency.
Overview
6
6
years of professional experience
Work History
First Impression Specialist
Graves Gilbert Clinic
Bowling Green, KY
12.2022 - Current
- Greet patients and check them in for their appointments.
- Verify and update insurance information.
- Collaborate with team members to improve front desk procedures and workflows.
- Answer incoming calls, take messages, and transfer calls to appropriate departments.
- Process payments and update accounts to reflect balance changes.
Pharmacy Technician
Kroger Specialty Pharmacy
Bowling Green, Kentucky
06.2022 - 12.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Delivered customer service by effectively addressing patient inquiries to enhance satisfaction.
- Maintained shelf availability by regularly restocking medications, ensuring timely access for patients.
- Processed customer payments and managed credit card transactions to facilitate smooth checkout experiences.
Admissions Sales Associate
National Corvette Museum
Bowling Green, Kentucky
11.2021 - 06.2022
- Processed ticket sales for museum tours, ensuring accurate transactions and customer satisfaction.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries to enhance visitor experience at the museum.
- Completed daily recovery tasks to maintain cleanliness and organization, supporting overall visitor engagement.
Tanning Consultant
Endless Tan
Bowling Green, KY
03.2020 - 06.2022
- Greeted customers and provided detailed information about tanning services to assist in their decision-making.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Ensured cleanliness and organization of tanning equipment and salon area to enhance customer experience.
- Cleaned and sanitized tanning beds and rooms.
- Processed cash and credit card transactions accurately, ensuring a smooth checkout experience.
Education
High School Diploma -
Edmonson County High School
Brownsville, KY05-2022
Skills
- Insurance verification
- Payment processing
- Patient intake procedures
- Front desk coordination
- Workflow optimization
- Collaboration techniques
- Customer relationship management
- Attention to detail
- Time management
- Reliability
- Patient communication
Timeline
First Impression Specialist
Graves Gilbert Clinic
12.2022 - Current
Pharmacy Technician
Kroger Specialty Pharmacy
06.2022 - 12.2022
Admissions Sales Associate
National Corvette Museum
11.2021 - 06.2022
Tanning Consultant
Endless Tan
03.2020 - 06.2022
High School Diploma -
Edmonson County High School