Carly Dwyer
Martinez,CA
Summary
Operations-focused leader with experience managing multi-site teams across clinical and ambulatory settings. Lead surgery scheduling, staff scheduling, and patient-facing workflows in fast-paced environments. Improve processes to strengthen performance metrics, support high-quality patient care, and drive team execution through coaching and performance management.
Overview
10
10
years of professional experience
Work History
Practice Manager of Operations
FCPP Women's Health
San Ramon, CA
04.2025 - Current
- -Oversee daily operations of a high-volume OBGYN practice, managing clinical and administrative staff to ensure efficient patient care delivery
- -Monitor productivity, service quality, and operational performance metrics to identify areas of opportunity and implement action plans for continuous improvement.
- -Lead and develop clinic staff through performance management, coaching, regular one-on-one meetings, and ongoing feedback while monitoring KPIs, productivity, patient experience, and operational performance.
- -Partner with providers and leadership to resolve operational challenges and improve care delivery
- -Track and analyze operational metrics (patient volume, workflow efficiency, staff performance) to drive improvements and meet performance goals
- -Lead hiring, onboarding, and training to build a high-performing and patient-focused team
- -Address patient concerns and escalate issues as needed to ensure quality service and satisfaction
- -Collaborate cross-functionally with billing, clinical, and administrative teams to ensure smooth operations and compliance
Regional Front Office Supervisor
Golden State Orthopedics and Spine
Walnut Creek, CA
01.2022 - 04.2025
- - Managed operations across 7 locations, supervising 20+ employees in high-volume clinical settings.
- - Helped coordinate staff schedules, PTO requests, and coverage planning across multiple sites.
- - Trained and supported front office staff with coaching, feedback, and day-to-day guidance.
- - Worked with leadership to improve workflows and patient experience.
- - Monitored team performance and made process improvements to support efficiency and service quality.
- - Resolved patient and staff concerns with timely, effective follow-up.
- - Assisted with onboarding and training for new hires to support consistent service standards.
Ambulatory Clerk
Contra Costa Regional Medical Center
Martinez, CA
08.2018 - 01.2022
- Assisted nursing staff by providing clerical support at the nursing station, referred inquiries to nursing and physician staff, insured stock of supplies to maintain efficient clinic flow, reported hazardous conditions and equipment malfunction to appropriate personnel, familiar with EPIC software, documented patient care services by copying nursing and physician notes to patient and department records.
Patient Enrollment Specialist/Receptionist
Vital Urgent Care
Newport Beach, CA
11.2016 - 08.2018
- Entered patient information into EMR system, took patient vital signs, familiar with ICD-10 Diagnosis, processed patient co-payments, verified insurance and co-payment, communicated with paramedics and fire department when 911 situations aroused, recorded and filed patient data and medical records, communicated all partners throughout the practice including physicians, technicians and nursing staff, used multiple phones lines with high call volumes
Education
Associate of Science, Allied Health Degree -
Diablo Valley College
Pleasant Hill, CA09-2021
Clinical Medical Assistant Certificate -
Contra Costa Regional Medical College
Antioch, CASkills
- Project management
- Process Improvement
- Administrative Operations
- Meeting coordination
- Vendor Coordination
- Microsoft Office & Excel
- Report preparation
- Cross-Functional Communication
- Prioritization & Time Management
- Deadline Management
- Attention to Detail
- Problem solving
Timeline
Practice Manager of Operations
FCPP Women's Health
04.2025 - Current
Regional Front Office Supervisor
Golden State Orthopedics and Spine
01.2022 - 04.2025
Ambulatory Clerk
Contra Costa Regional Medical Center
08.2018 - 01.2022
Patient Enrollment Specialist/Receptionist
Vital Urgent Care
11.2016 - 08.2018
Associate of Science, Allied Health Degree -
Diablo Valley College
Clinical Medical Assistant Certificate -
Contra Costa Regional Medical College