Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Julie Martin

Julie Martin

O'Fallon,IL

Summary

High-performing leader and operations manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Seeking the opportunity to work as a leader in your company.

Overview

16
16
years of professional experience

Work History

Practice Manager of Operations

Affordable Dentistry Today
Columbia, IL
8.28-19 - 10.8-21
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Led and motivated 9 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among Staff and Patients.
  • Managed operations in accordance with budget requirements.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Recruited and hired intelligent clinical and administrative staff.

Payroll Manager & Roll Off Administrator

DW Mertzke Excavating & Trucking, Inc.
Troy, IL
07.2017 - 07.2019
  • Entered records for over 40 hourly and 10 salaried employees.
  • Calculated and applied wage garnishment.
  • Prepared physical checks and check stubs for those receiving direct deposits of funds.
  • Produced and filed Certified Payroll.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Telephone sales and processing of roll off container rental.

Operations Manager

Shivam Hotel LLC
Fairview Heights, IL
12.2010 - 07.2017
  • Supported 9 General Managers over the daily operations of their hotels.
  • Inspected daily and monthly procedure of safety and monetary controls.
  • Inspected physical property for maintenance, cleanliness, & safety Issues.
  • Prepared improvement plan to help manager Improve their property
  • Trained General Managers on daily and monthly task.
  • Assisted with computer upgrades and training on the Wyndham system.
  • Promoted branding initiatives by executing effective marketing campaigns and networking tactics to strengthen outreach.

General Manager

Super 8
Fairview Heights, IL
09.2003 - 07.2017
  • Managed guest satisfaction, employee friendliness, motivation, sales, and quality assurance, while increasing profits.
  • Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
  • Inspected all areas of the hotel daily to insure a safe, comfortable, inviting place for all guest and staff.
  • Responsible for all purchasing to insure guest and staff sufficient inventory.
  • Responsible for hiring, training, reviewing performance, reprimanding, and terminating employees.

Education

Bachelor of Science - Business Administration And Hospitality Services

Eastern Illinois University
Charleston, IL
1996

Skills

  • Operations management
  • Leadership and Employee training
  • Payroll management
  • Project management
  • Account Management
  • Customer Service 

Software

Microsoft Office Word & Excel

Timeline

Payroll Manager & Roll Off Administrator

DW Mertzke Excavating & Trucking, Inc.
07.2017 - 07.2019

Operations Manager

Shivam Hotel LLC
12.2010 - 07.2017

General Manager

Super 8
09.2003 - 07.2017

Practice Manager of Operations

Affordable Dentistry Today
8.28-19 - 10.8-21

Bachelor of Science - Business Administration And Hospitality Services

Eastern Illinois University
Julie Martin