Microsoft Office Word & Excel
Julie Martin
O'Fallon,IL
Summary
High-performing leader and operations manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Seeking the opportunity to work as a leader in your company.
Overview
16
16
years of professional experience
Work History
Practice Manager of Operations
Affordable Dentistry Today
Columbia, IL
8.28-19 - 10.8-21
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Led and motivated 9 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts promptly among Staff and Patients.
- Managed operations in accordance with budget requirements.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Recruited and hired intelligent clinical and administrative staff.
Payroll Manager & Roll Off Administrator
DW Mertzke Excavating & Trucking, Inc.
Troy, IL
07.2017 - 07.2019
- Entered records for over 40 hourly and 10 salaried employees.
- Calculated and applied wage garnishment.
- Prepared physical checks and check stubs for those receiving direct deposits of funds.
- Produced and filed Certified Payroll.
- Supported department staff by performing wide range of clerical and administrative tasks.
- Telephone sales and processing of roll off container rental.
Operations Manager
Shivam Hotel LLC
Fairview Heights, IL
12.2010 - 07.2017
- Supported 9 General Managers over the daily operations of their hotels.
- Inspected daily and monthly procedure of safety and monetary controls.
- Inspected physical property for maintenance, cleanliness, & safety Issues.
- Prepared improvement plan to help manager Improve their property
- Trained General Managers on daily and monthly task.
- Assisted with computer upgrades and training on the Wyndham system.
- Promoted branding initiatives by executing effective marketing campaigns and networking tactics to strengthen outreach.
General Manager
Super 8
Fairview Heights, IL
09.2003 - 07.2017
- Managed guest satisfaction, employee friendliness, motivation, sales, and quality assurance, while increasing profits.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
- Inspected all areas of the hotel daily to insure a safe, comfortable, inviting place for all guest and staff.
- Responsible for all purchasing to insure guest and staff sufficient inventory.
- Responsible for hiring, training, reviewing performance, reprimanding, and terminating employees.
Education
Bachelor of Science - Business Administration And Hospitality Services
Eastern Illinois University
Charleston, IL1996
Skills
- Operations management
- Leadership and Employee training
- Payroll management
- Project management
- Account Management
- Customer Service
Software
Timeline
Payroll Manager & Roll Off Administrator
DW Mertzke Excavating & Trucking, Inc.
07.2017 - 07.2019
Operations Manager
Shivam Hotel LLC
12.2010 - 07.2017
General Manager
Super 8
09.2003 - 07.2017
Practice Manager of Operations
Affordable Dentistry Today
8.28-19 - 10.8-21
Bachelor of Science - Business Administration And Hospitality Services
Eastern Illinois University