Sheri Smith
Heartland Dental
Chicago,IL
18
years of professional experience
1
Certification
Practice operations leader with expertise in workflow optimization, staff development, and business analysis, driving efficient patient flow, stronger team performance, and improved front office productivity.
Work History
Practice Manager of Operations
7 Years 10 Months- Managed team scheduling, accountability, and coaching to strengthen office performance and collaboration.
- Improved operational processes to enhance productivity, accuracy, and front office efficiency.
- Led daily practice operations to support efficient patient flow and consistent service delivery.
- Oversaw insurance verification, treatment plan coordination, and patient financial discussions.
Office Manager
9 Years 11 Months- Oversaw daily dental office operations, ensuring smooth patient flow and schedule coordination.
- Supervised front-desk staff, supporting performance, training, and service consistency.
- Managed insurance verification, claim submissions, and patient billing processes with accuracy.
- Maintained patient records, consent forms, and confidential documentation in compliance with office standards.
Education
No Degree - Broadcast Journalism
Skills
Operations management
Process improvement
Electronic health records
Employee performance
Strategic business planning
Patient management
Team training
Staff development
Certification
Bell Leadership Achievers I
Bell Leadership Achievers II
Timeline
Practice Manager of Operations
Heartland Dental
12.2018 - CurrentRead More
Office Manager
Art Of Modern Dentistry
01.2009 - 12.2018Read More
Columbia College
No Degree from Broadcast Journalism
Read More