Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Heussner

Alpena

Summary

Reliable Mortgage Loan Processor specializing in compliance and efficiency of the mortgage loan process. Taking in large volumes of applications and using multi-tasking skills daily. Maintaining a positive and professional attitude and an eagerness to develop professionally.

Overview

9
9
years of professional experience

Work History

Mortgage Loan Processor

Wolverine State Credit Union
12.2023 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.

Member Service Representative

Wolverine State Credit Union
06.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Educated and engaged customers with new bank products and services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Receptionist

Alpena Veterinary Clinic
10.2019 - 05.2020
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sandwich Maker

Jimmy Johns
06.2018 - 07.2019


  • Greeted customers, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Accurately operated cash register to process customer payments.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Crew Member

KFC
07.2016 - 07.2017
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Associate of Science - General Studies

Alpena Community College
Alpena, MI
05-2019

Skills

  • Service excellence
  • Proficient in computer applications
  • Collaborative teamwork
  • Proficient in task prioritization
  • Cash handling accuracy
  • Strong organizational skills
  • Issue resolution

Timeline

Mortgage Loan Processor

Wolverine State Credit Union
12.2023 - Current

Member Service Representative

Wolverine State Credit Union
06.2020 - Current

Receptionist

Alpena Veterinary Clinic
10.2019 - 05.2020

Sandwich Maker

Jimmy Johns
06.2018 - 07.2019

Crew Member

KFC
07.2016 - 07.2017

Associate of Science - General Studies

Alpena Community College

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