Carly Hood
Marlborough,CT
Summary
Dynamic and results-oriented professional with a proven track record at Barnumfinancialgroup, adept in customer relationship management and lead generation. Excelled in enhancing client satisfaction and expanding the client base through strategic marketing and exceptional service. Skilled in utilizing CRM tools like SalesForce, demonstrating strong multitasking abilities and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Business Development Associate
Barnumfinancialgroup
08.2024 - Current
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Managed needs of more than [Number] customers at once using strong prioritization and multitasking abilities.
- Used SalesForce to handle current portfolio and prospective leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Developed, maintained and utilized diverse client base.
Team Member
Tractor Supply Company
04.2020 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Reduced wait times for customers by implementing more efficient checkout process.
- Improved customer satisfaction by quickly helping each person find desired items.
Intern
3-d Bail Bonds
08.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Associate of Science - Criminal Justice
Manchester Community College
Manchester, CT08-2023
Skills
- Customer relationship management
- Lead development
- Cold calling
- Lead generation
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Interpersonal skills
- Time management abilities
- Upselling techniques
Timeline
Business Development Associate
Barnumfinancialgroup
08.2024 - Current
Intern
3-d Bail Bonds
08.2022 - 12.2022
Team Member
Tractor Supply Company
04.2020 - Current
Associate of Science - Criminal Justice
Manchester Community College
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