Carly Johnson
Rancho Cucamonga,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead MIC
Panera Bread
Upland, CA
11.2022 - Current
- Trained and mentored team members on operational procedures and customer service techniques.
- Resolved customer complaints, improving overall satisfaction ratings.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities, and "talk ins" prior to the shift, emphasizing Panera core values.
- Evaluated inventory, and ordered product as needed in correlation to cafe demands
- Run shifts with timely breaks, positive reinforcement, and aid from trainers on proper QC.
- Cross-trained in all aspects across the cafe, for peak mobility during rush hours.
Education
Emergency Medical Technician - Emergency Medicine
Fire Future
Montclair, CA03.2026
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA05.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focused
- Coaching and mentoring
- Quality control
- Interpersonal and communication skills
- Production monitoring
- Trend tracking
- Task delegation
- Teamwork and collaboration
- People management
- Cash handling
Certification
- Licensed EMT - BLS Certification, 2026
- ServSafe Training + Certified, 2024
- NREMT Certification, 2026
Timeline
Team Lead MIC
Panera Bread
11.2022 - Current
Emergency Medical Technician - Emergency Medicine
Fire Future
High School Diploma -
Alta Loma High School