Carly Maffett
Avon Park
Summary
Proven Service Advisor at Bill Jarrett Ford Mercury, adept in vehicle maintenance and customer service, excelled in fostering trust, achieving sales targets, and multitasking under pressure. Demonstrated expertise in computer skills and effective communication, significantly enhancing customer satisfaction and loyalty. Collaborated effectively, ensuring seamless service and operational excellence.
Overview
4
4
years of professional experience
Work History
Service Advisor/sales Associate
Bill Jarrett Ford Mercury
08.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Trained staff on operating procedures and company services.
- Assisted customers on finding the right vehicle for their needs and provided answered to any questions.
- Collected customer information needed to put a deal together.
Server
Frost Bite Ice Cream and More
03.2021 - 05.2022
- Showcased multitasking expertise by efficiently handling several tables concurrently.
- Delivered orders on time while maintaining attention to customer satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Avon Park High School
Avon Park, FL05.2022
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Workflow management
- Documentation and reporting
- Records management
- Data entry
- Cost estimation
- Records maintenance
- Progress reporting
- Bill preparation
- Problem resolution
- Teamwork and collaboration
- Understanding customer needs
- Service upselling
- Calm under pressure
Timeline
Service Advisor/sales Associate
Bill Jarrett Ford Mercury
08.2022 - Current
Server
Frost Bite Ice Cream and More
03.2021 - 05.2022
High School Diploma -
Avon Park High School
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