Carly Makgill
Wilmington,NC
Summary
My experience in the restaurant industry has helped me become personable and customer-focused with flair for creating positive dining experiences. I possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. I am known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. My goal is to achieve results and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Winston’s Grille
03.2021 - 01.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Building friendships and creating regular customers through this process.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Delegating these responsibilities as well after moving up to a more senior position.
- Exhibiting problem solving skills, ensuring the best possible outcome for the staff as well as the customer.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintaining expert knowledge of the menu, creating the ability to make suggestions and communicate effectively with all staff and consumers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Transfer Student - Nursing Science
Cape Fear Community College
Wilmington, NCSkills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Guest engagement
- Cleanliness maintenance
- Efficient collaboration
- Food running
- High volume dining
- Upselling
Timeline
Hostess/Server
Winston’s Grille
03.2021 - 01.2025
Transfer Student - Nursing Science
Cape Fear Community College
Similar Profiles
Randall Ward IIRandall Ward II
Delivery Driver, Front of House at Winston’s Cafe & BakeryDelivery Driver, Front of House at Winston’s Cafe & Bakery
Grace ThomasGrace Thomas
Server at Daddy Macs Beach GrilleServer at Daddy Macs Beach Grille
Sanjeev FrancisSanjeev Francis
Server at Winston's GrilleServer at Winston's Grille