Dallana Molina
Riverdale Park,MD
Summary
My name is Dallana Molina . I am a very hardworking person im very committed to any task / job that is given to me . i learn quickly and once i get the hang of it im a very fast worker .I worked in the food service , catering , deli clerk as well as cashier/ customer service and as hostess , Throughout all those jobs i experienced and learned alot of varieties of things . How to interact with customers making them feel comfortable and with respect . Always make sure im in a clean environment and professional . My phone skills and making sure customers get correct information is very good . Im bilingual i speak English And Spanish . I am very knowledgeable
Overview
8
8
years of professional experience
Work History
Hostess/Server
Burtons Grill
Riverdale Park, MD
11.2022 - 01.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Handled cash payments and reconciled daily transactions accurately.
- Took a mandatory test to be approved to work as a hostess .
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Deli Clerk/Cook's Assistant/Catering
Seasons Culinary Service
Washington Dc, MD
06.2019 - 02.2022
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed recipes and customer requests to prepare meals.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assist cooks and kitchen staff with various tasks as needed and provided cooks with needed items .
- Make special dressings a sauces as well condiments for sandwiches
- Prepared a variety of foods such as meats , vegetables, desserts according to customers orders or supervisors instructions following approved procedures .
- Assisted with catering orders for special events as well as making the order's throughout the day
Deli Clerk /Catering
Whole Food Market
Riverdale Park, MD
04.2018 - 05.2019
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Offered samples to promote and upsell specials.
- Informed customers of deli specials to increase profits.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Retail Sales Associate Cashier
Family Dollar
Riverdale Park, MD
08.2014 - 10.2014
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Operated a cash register to accurately process sales transactions.
- Organized merchandise in the store for easy access by customers.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2013
Skills
- Event Planning
- Food Running
- Customer Service
- Team Collaboration
- Effective Multitasking
- Effective customer upselling
- Phone Etiquette
- Positive and professional
- Great with customers
- Hardworking
- Committed
Timeline
Hostess/Server
Burtons Grill
11.2022 - 01.2023
Deli Clerk/Cook's Assistant/Catering
Seasons Culinary Service
06.2019 - 02.2022
Deli Clerk /Catering
Whole Food Market
04.2018 - 05.2019
Retail Sales Associate Cashier
Family Dollar
08.2014 - 10.2014
High School Diploma -
Bladensburg High School