Alisha Williams
Philadelphia,PA
Summary
Professional with experience in delivering exceptional guest service in fast-paced environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in providing courteous service, managing multiple tasks, and maintaining clean and organized workspace. Reliable and goal-oriented, ready to make positive impact.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hostess/Server
ROSEMONT ASSISTED LIVING
10.2021 - Current
- Assist floor servers during peak hours, resets tables for the meal, sanitation of chairs and tables, bust tables, fold tablespoon
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Van Attendant
CATCH
11.2019 - 01.2023
- Van attendant for special educated children and behavioral challenged
- Transporting the van and assuring children safe, secure, and orderly conducted trips from home to school and school to home
- Assisting children with seating arrangements, operating assistive devices, safety and behavioral concerns using trauma informed framework
- Providing driver with the support needed during routine activities and during emergencies to ensure the safety of all children riding the van
- Keeping up with van maintenance, the sanitation, and ventilation, proper storage space with first aide kit and first response supplies stocked in between trips
- Established professional relationships with the children and parent's, kept the daily log with emergency contacts
Dietary Aide
KEARSLEY REHABILITATION AND NURSING HOME
04.2011 - 05.2018
- Learn resident diet plans, prepare trays, lead a tray line and deliver trucks to each floor, food prep, sanitation, daily cleaning assignments, required duties maintained for state inspections yearly
- Stock from frozen to non-perishable items, restocking for next shift, rotating, labeling, dating, customer service ready for all residents, lpn's, rn's, and all other staff and family members requesting dietary/dining service
- Event coordination, hosting, truck scrapping (max of 4 -6 trucks each meal time in 30 minutes) discarding trash and operation of a dish machine including how to delime and disassemble machine
Sales Associate/shift Manager
CROCS LLC
09.2009 - 04.2011
- Opened and closed kiosk, counting all tills and making the required deposits at end of shifts
- Managed a shift morning or night 10 hours daily, stock, returns, exchanges and costumer service reviews always great from secret shoppers weekly
- Monitored and secured a kiosk easy targeted for shoplifters and made custom orders or received them for customer satisfaction guaranteed
Shift Leader/Cashier
Cinnabon
11.2008 - 09.2010
- Cashier, shift leader, money handler, open and close store, sanitation, baking, customer service
Education
GED - Medical Assistant
Lincoln Technical Institute
Philadelphia, PA06.2013
Skills
- Nursing Home
- Long Term Care
- Food Service
- Customer Service
- Management
- Administrative Skills
- Transportation management
- Dietary Aide Experience
- Meal Preparation
- Host/Hostess
- Experience with children
- Patience and empathy
- Effective multitasking
- Guest complaint resolution
- Complaint handling
- Safe food handling
- Service prioritization
- Dining area maintenance
- Menu memorization
- Beverage preparation
- Event planning
- Impression management
- Dining crew workflow optimization
Certification
- HHA Cert Present, Certified Home health aide in the state of Pennsylvania, 01/01/19 to 01/01/21
- CPR, Certified First aid and CPR, 01/01/19 to 01/01/21
- NHA Certified Clinical Medical Assistant, Successfully completing the requirements set forth by the NHA as a Certified Clinical Medical Assistant, 03/01/13 to 01/01/15
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Hostess/Server
ROSEMONT ASSISTED LIVING
10.2021 - Current
Van Attendant
CATCH
11.2019 - 01.2023
Dietary Aide
KEARSLEY REHABILITATION AND NURSING HOME
04.2011 - 05.2018
Sales Associate/shift Manager
CROCS LLC
09.2009 - 04.2011
Shift Leader/Cashier
Cinnabon
11.2008 - 09.2010
GED - Medical Assistant
Lincoln Technical Institute