Anna Bouchard
Summary
30years LTC/ Skilled Nursing . Management , ADON.RN, DON, Infection Control, MDS, Staff Development .10 years Home Care experience Oasis . Triage on call Nurse after hours .EMR experience is Epic , kantime, kinnser, HBHC Matrix's and Point click care
Experienced with patient assessment and care prioritization. Utilizes critical thinking and swift decision-making to manage patient needs effectively. Track record of ensuring seamless communication and collaboration within healthcare teams.
Professional nurse skilled in patient assessment, care coordination, and emergency response. Strong ability to collaborate with multidisciplinary teams and adapt to evolving healthcare needs. Reliable in high-pressure environments, with focus on delivering patient-centered results. Proficient in telehealth, patient education, and electronic health record management.
Healthcare professional prepared to excel in triage environments, leveraging comprehensive experience in patient assessment and care prioritization. Reliable team player focused on delivering optimal patient outcomes and adapting to dynamic healthcare settings. Key skills include critical decision-making and effective communication.
Passionate Telephone Triage Nurse with 10 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hospice on Call Triage Nurse 5pm-8am at Home
Constellation Hospice
05.2024 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
RN Triage Nurse
Home Health Care of Florida
01.2023 - Current
- I am the after hours triage Nurse , M-F and on weekends . I do a lot of problem solving along with taking referrals . Occasionally I will go out into the field to do PRN visits when needed .
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
RN Case Manager Home Health
Pinnacle Home Care
05.2022 - 01.2024
- Home care Nurse , admissions, ROC , Discharge , Transfers . Dressing changes , IV ABX , pic Dressings , wound vacs ….. Teaching and case conference. Triage on call RN after hours and weekends .
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
Traveling Director of Nursing
Medical Solutions
07.2020 - 07.2022
- DON/ ADON SNF / .I report to the Administrator I'm in charge of all of the Nursing department . I have many years experience as a traveling DON to help many buildings get survey ready throughout the States .
- Demonstrated flexibility in adapting to various clinical settings, serving diverse patient populations with complex medical needs.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Identified department issues to recommend corrective actions.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
Regional Director / Manager/CNE/ Risk Manager/ Director of Nursing
Genesis HealthCare
02.2018 - 03.2021
- In charge of an 148bed SN / LTC facility that is also a focused facility . Direct and educate all staff . I report to cooperate Director of Clinical Operations . I am currently working on our plan of correction with the state as well as doing all infection control in the building . I'm in charge of all recruiting , I've been able to bring many new RN,LPNs and CNAs in to make our team the best.!,I do Risk Management ,Care plan updates as well as MDS .Medicare / Medicaid weekly meetings Staff Education to follow up on QAPI .
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
Director of Nursing (DON)
360 Healthcare Staffing
01.2016 - 12.2018
- I travel to various LTC facility's Skilled facility's as well as Memory Care units around the state as Director of Nursing . I would help get buildings survey ready . I was also very involved with staff education,writing policy's and handling the Nursing Budget .The buildings I went to are between, 120-150 beds .I worked very close with cooperate to try to improve ratings and Quality. I also manage the entire Nursing department and I am responsible for staffing and nursing discipline. I have been to many Sava buildings in Nashville TS ,as well as North Carolina . I have been to a National health care building in Dover NH as well my assignments are from 6-13 weeks long .I am very skilled in care , MDS and payment and therapy documentation and I am up on all the new changes coming with PPS. I am a team player and I'm not afraid to get out on the floor to help and support my staff.!
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Planned and assigned workload to 50 or more -person nursing staff to direct patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
Assistant Director of Nursing/ Staff Development Manager / HR
360 Healthcare Staffing/ Dover Health and Rehab
05.2015 - 08.2017
- I was in charge of all staff development including training , infection control and making sure all state regulations were met . I worked very closely with the DON in staff scheduling daily . I also did wound care rounds weekly and documented according to state regulations and company policy's .
Director of Nursing Services
Northbridge Health Care Center
06.2007 - 08.2014
- Directed all Nursing staff . Budgeting, staffing , leadership , Marketing and Admissions , as an RN I went into the community and to clients home to assess them for our Dementia neighborhoods . I am very great with families and had a great relationship with the hospitals and Residential care facilities . I held tours and special events as well to increase census and develop a waiting list .
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
Case Management Home Health / Oasis
Androscoggin Home Healthcare + Hospice
01.2000 - 04.2009
- Telehealth , Home care in home teaching of all aspects of care , IV therapy , wound vacs , Dressing changes changes , 40 patient case load . Education , Oasis , Epic .
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Nursing
Walden University
Minneapolis, MN01-2022
Associate of Science - Nursing
Central Maine College
05-1996
Skills
- Case Management
- MDS coordination
- Home health case management
- Oasis training
- Management
- Wound Care
- IV certification
- Staff Development
- MDS certification
- Leadership certification
- QAPI
- RN
- Nursing Home
- Skilled Nursing
- LTC
- Rehab
- Home Health
- Assisted Living
- Supervising Experience
- Nursing Experience
- MDS
- Budgeting
- Scheduling
- Infection Control Training
- Nurse Management
- Hospice Care
- Medication Administration
- Leadership
- Teaching
- Documentation review
- Adult education
- Managed Care
- Hospital Experience
- Epic training
- Performance management
- Memory care
- Sales
- Utilization Review
- Dementia Care
- Quality Assurance
- HIPAA
- Point Click Care
- Travel nursing
- Root cause analysis
- Risk management
- Triage
- Vital Signs
- Home Care
- Nursing
- Care plans
- Employee Orientation
- Prescription refills
Certification
- RN License
- Compact State Nurse License
- BLS Certification
- RAC-CT
- IV Certification
- RN, 12/25
Personal Information
- Total Experience: 30 years LTC/Skilled Nursing, Home healthManagement, ADON, RN, DON, Infection Control, MDS, Staff Development. 10 years Home Care experience Oasis. Triage on call Nurse after hours. EMR experience is Epic, kantime, kinnser, HBHC and Point click care.
- Work Permit: Authorized to work in the US for any employer
Timeline
Hospice on Call Triage Nurse 5pm-8am at Home
Constellation Hospice
05.2024 - Current
RN Triage Nurse
Home Health Care of Florida
01.2023 - Current
RN Case Manager Home Health
Pinnacle Home Care
05.2022 - 01.2024
Traveling Director of Nursing
Medical Solutions
07.2020 - 07.2022
Regional Director / Manager/CNE/ Risk Manager/ Director of Nursing
Genesis HealthCare
02.2018 - 03.2021
Director of Nursing (DON)
360 Healthcare Staffing
01.2016 - 12.2018
Assistant Director of Nursing/ Staff Development Manager / HR
360 Healthcare Staffing/ Dover Health and Rehab
05.2015 - 08.2017
Director of Nursing Services
Northbridge Health Care Center
06.2007 - 08.2014
Case Management Home Health / Oasis
Androscoggin Home Healthcare + Hospice
01.2000 - 04.2009
Bachelor of Science - Nursing
Walden University
Associate of Science - Nursing
Central Maine College
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