Pamela McConnell
North Kingstown,RI
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
17
17
years of professional experience
2
2
Certification
Work History
RN Clinical Manager of Hospice, Palliative Care, Home Health Aides and Triage
VNA of Care New England
02.2022 - Current
- Guide, collaborate and educate team members to deliver safe, efficient and competent care to all patients entrusted in our care.
- Implemented nursing staff and patient education.
- Streamlined documentation to assist team to spend less time documenting allowing for more time for direct patient care.
- Organized, developed and delivered monthly team meetings.
- Goals of care conversations, pain management, medication management.
- Evidenced based guidance and support to staff and patients and families dealing with symptom management issues.
- Promoted patient and family comfort during challenging Diagnoses and illnesses to enhance symptom management and well supported outcomes.
- Collaborated with team members and SR. leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Streamlined interviewing, hiring and retaining new employees.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients and staff regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Traveled to clients' homes to complete healthcare services and promote continuity of care with field nurses to remain engaged, supportive and available to all staff under direct supervision and care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Fostering dignity, comfort and quality of life.
- Facilitated IDG meetings per medicare regulations. While promoting team collaboration between disciplines.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Assisted with end-of-life care.
RN Clinical Manager of Home Health Aides and Triage
VNA Care New England
05.2019 - Current
- Oversaw and coordinated a team of 22 home health aides, triage nurses and medical assistants across office and field operations.
- Organized and streamlined, Home Health Aide assignments, education.
- Triage coordination of care between referral sources, wound centers, patients and staff
- Field phone calls from staff and medical offices in the community, wound care recommendations, symptom management.
- Medical Assistants: Management/scheduling of telehealth remote monitoring, connect America, PT/INR’s.
- Conducted routine home supervisory visits.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Onboarded new employees through orientation meetings and training sessions before employees entered the field. Ongoing monitoring and support, post orientation. Reviewed staffing patterns, home health aide concerns and safety and maintained adequate staffing based on patient census to meet resident needs and budgetary controls.
- Coordinated home health aide state mandated education and skills monthly and as needed depending on changes in regulations both at state and federal levels.
- Evaluated and monitored care and services daily.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented care plans and updated to maintain patient safety and regulatory compliance.
- Provided disease education and symptom management assistance via telephone with visit follow through when necessary.
- Routine chart audits to ensure quality documentation while maintaining proper standards of care.
RN Case Manager Home Health
VNA CNE
06.2014 - 05.2019
- RN Case Manager:
- Demonstrated strong leadership and accountability by effectively prioritizing tasks and managing time to ensure delivery of high-quality, efficient care for all assigned case-managed patients.
- Coordinated care with Physicians, Nurse Practitioners, Wound Centers and community outreach programs to assist patients in getting the right care at the right time.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions, met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provided patient education on disease management using clear, accessible language to support independence and enhance quality of life at home.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Utilized Epic and Netsmart EMR to maintain database of relevant information for practitioners to access and coordinate patient care.
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve desired outcomes.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Responded promptly and professionally to patient questions and concerns.
Registered Nurse (RN) Subacute Rehab Unit and Wound Specialist
St. Elizabeths Nursing and Rehabilitation Center
01.2010 - 06.2014
- Wound Care Specialist, performed weekly wound care rounds with NP and wound care team, extensive wound care documentation and recommendations for advanced wound care products to promote optimal wound healing.
- Patient and family teaching, admissions
- Electronic documentation, supervising staff members
- CNA performance evaluations
- Patient care plans, IV medication administration, Foley catheter insertions, changes as necessary, flushing, SP tube changes, urostomy care, G-tubes,
- Interagency discharge planning, assessments, implement all aspects of nursing process from admission to discharge.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance issues.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Staff Nurse
Village House Nursing and Rehabilitation Center
02.2009 - 01.2010
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals. Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Managed elements of patient care from admission to discharge or transfer to other units.
Education
BSN - Nursing
University of Rhode Island
05.2018
Associate's degree - Nursing
Community College of Rhode Island
12.2008
Diploma - undefined
Joseph Case High School
12.1990
Skills
- Triage
- Case Management
- Patient education
- New Hospice Hope requirements October 2025
- Pain Management
- Symptom management
- Critical Care Experience
- Nurse Management
- Catheter Care
- Quality improvement
- Staff development
- Medical documentation
- Clinical supervision
- Nursing assessment
- Clinical leadership
- Discharge planning
- Patient confidentiality
- Care coordination
- Healthcare regulations
- Disease management
- Healthcare technology
- Continuing education
- Care planning
- Staff training
- Medical Office Experience
- Experience Administering Injections
- Medication Administration
- Education MOLST Forms
- Hospice Regulations
- Home Care
- EMR Systems
- Patient Care
- Hospice Care
- Epic
- Nursing
- Wound Care Certification since 2010 (10 years)
- Hospice/Palliative care Certification
Accomplishments
- Supervised team of 37 staff members.
- Achieved acceptance to leadership development program demonstrating, whereby only accepting 32 out of 78 applicants.
- Obtained wound certification
- Obtained CHPN certification
Affiliations
ANA-
RI Nursing Association
HPNA
Certification
- CHPN December 2024 to February 2028 Hospice and Palliative Certified Nurse
- BLS Certification
- CWCN
- Compact State Nurse License
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RN Clinical Manager of Hospice, Palliative Care, Home Health Aides and Triage
VNA of Care New England
02.2022 - Current
RN Clinical Manager of Home Health Aides and Triage
VNA Care New England
05.2019 - Current
RN Case Manager Home Health
VNA CNE
06.2014 - 05.2019
Registered Nurse (RN) Subacute Rehab Unit and Wound Specialist
St. Elizabeths Nursing and Rehabilitation Center
01.2010 - 06.2014
Staff Nurse
Village House Nursing and Rehabilitation Center
02.2009 - 01.2010
Associate's degree - Nursing
Community College of Rhode Island
Diploma - undefined
Joseph Case High School
BSN - Nursing
University of Rhode Island