Marcie Harless

• Offered emotional support to patients facing chronic illness and end-of-life choices, encouraging strength in challenging situations.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Educated patients and families on available community resources, facilitating access to necessary support services.
• Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
• Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
• Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
• Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
• Educated patients and caregivers on healthcare protocols and processes.
• Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.

On call / triage RN for the past 17 years