Joselyn Gadd
Cleveland,TN
Summary
Diligent and detail-oriented hospitality professional with 2 years of experience in customer-facing roles. Proficient in POS systems, sales promotions, and food safety. Skilled in team building and formulating solutions. Makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environment. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
5
5
years of professional experience
Work History
Hostess/Server
Darden Restaurants
Cleveland, TN
08.2024 - Current
- Customer Service
- POS System
- Problem-Solving
- Sales Promotions
- Training
Team Member
Shake Shack
Cleveland, TN
09.2023 - Current
- Cash Handling
- Greeting new + rotating guests and taking their orders
- Serving food and beverages to guests
- Memorized over 20 menu items to give personalized recommendations
- Food Handling
- Team Building
- Food prep
Hostess
Applebee's
Cleveland, TN
10.2022 - 06.2023
- During my time as a hostess, I greeted guests, and sat them according to sections given
- Additionally, I maintained cleanliness and worked with staff to make sure guests were satisfied with their service
Activity Aide
Hickory Valley Retirement
Chattanooga, TN
03.2020 - 03.2021
- Dedicated communication to residents
- Assisting in outings and ensuring patient safety
- One-on-one room visitations
- Planning and organizing activities for resident entertainment
Education
High school diploma -
Homelife Academy
Skills
- Food Preparation
- Multi-line phone systems
- Food Safety
- Host/Hostess
- Cash Handling
- Cooking
- Phone etiquette
- POS
- Food Handling
- Kitchen Experience
- Food Service
- Ensuring patient safety and satisfaction
- Conflict Resolution
- Client relationships
- Activities supervision
- Event supervision
- Patience and tolerance
- Daily attendance oversight
- Physical assistance
- Negotiation
- Social perceptiveness
- Family relationship development
- Customer service
- Event planning
- Senior living experience
- Recordkeeping skills
- Arts and crafts planning
- Inventory ordering
- Calendar management
- Employee mentoring
- Exceptional communication
- Restaurant operations
- Menu memorization
- Effective time management
- Sanitation standards
- Special dietary requirements
- Safe food handling
- POS system proficiency
- Price memorization
- Cash handling
- Allergy awareness
- Food running skills
- Patron satisfaction
- Server etiquette
Timeline
Hostess/Server
Darden Restaurants
08.2024 - Current
Team Member
Shake Shack
09.2023 - Current
Hostess
Applebee's
10.2022 - 06.2023
Activity Aide
Hickory Valley Retirement
03.2020 - 03.2021
High school diploma -
Homelife Academy