Abigail Bass
San Antonio,TX
Summary
Capable server and bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food service establishments.
Overview
9
9
years of professional experience
Work History
Hostess/Server
Grimaldi's Pizzeria
08.2017 - 06.2019
- Assisted in preparing dining room for special upcoming functions.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Trained incoming host staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Replenished supplies to ensure well-stocked during busy periods.
Server
Olive Garden
06.2019 - 08.2021
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Upsold menu items effectively, contributing to increased sales during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Insurance Agent
Global Life Insurance
08.2021 - 02.2022
- Developed comprehensive insurance plans tailored to client needs.
- Conducted thorough policy reviews ensuring compliance and accuracy.
- Cultivated strong client relationships through effective communication and follow-up.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Server
PF Changs Restaurant
02.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Bartender
Grimaldi's Coal Brick Oven Pizzeria
02.2023 - 07.2026
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Developed and maintained knowledge of menu items, including ingredients and preparation methods.
- Efficiently managed multiple drink orders during peak hours to enhance service speed.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on service protocols and menu offerings to promote consistency.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma - undefined
Johnson High School
San Antonio, TX06.2018
Skills
- Reliable and timely
- Efficient task execution
- Highly organized
- Detail-oriented quality assurance
- Trustworthy team member
- Strong verbal communication
- Customer-focused
- Dedicated work ethic
- Receives feedback positively
- Customer engagement
- Timely order management
- Dining space sanitation
- Stocking and replenishing
- Guest seating arrangements
- Efficient order management
- Efficient food tray handling
- Menu memorization
- Employee training
- Food Handlers and TABC license
- Food preparation
- Good conversationalist
- Opening and closing procedures
- Age identification checks
- Drink preparation
- Physical stamina
- Customer retention
- POS system operation
- Tracking alcohol intake
Timeline
Server/Bartender
Grimaldi's Coal Brick Oven Pizzeria
02.2023 - 07.2026
Insurance Agent
Global Life Insurance
08.2021 - 02.2022
Server
PF Changs Restaurant
02.2021 - 02.2023
Server
Olive Garden
06.2019 - 08.2021
Hostess/Server
Grimaldi's Pizzeria
08.2017 - 06.2019
High School Diploma - undefined
Johnson High School
References
Sarah Schumann
- Relationship: Friend 11 years
- Phone Number: (210) 707-4408
- Email: sarahcoursey@gmail.com
Madison Dyer
- Relationship: Former Manager
- Title: Manager 2019-2021
- Company: P.F. Chang's
- Phone Number: (210) 429-6129
- Email: maddybass1897@gmail.com
Sean Brevelle
- Relationship: Former Coworker/Supervisor
- Title: Back of House Shift Supervisor 2023-2026
- Company: Grimaldi's Pizzeria
- Phone Number: (919) 273-1012
- Email: seanathin2158@gmail.com