Alison Katz
Natick,MA
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and quick learning skills. Knowledgeable about providing exceptional customer service and multitasking, while handling client concerns and questions. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction through my work and creativity. My quest for learning more in my field makes me stand out, as I love to learn and put to use new techniques and industry standards in the field of haircare.
Overview
3
3
years of professional experience
Work History
Hostess/Server
P.F. Changs Restaurant
06.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Hostess
Anthony's Coal Fire Pizza
06.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Assistant Teacher
Tobin Children's School
06.2021 - 07.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong relationships with children.
- Communicated with lead teacher and supported staff in daily activities and supervision of the children.
- Made and provided healthy snacks.
- Ensured that the children were clean and safe by assisting in regular hygiene practices.
Education
High School Diploma -
Fusion Academy
Newton, MA01-2023
Skills
- Customer service
- Hardworking & Reliable
- Friendly & Compassionate
- Team collaboration
- Effective communication
- Problem solving
- Interpersonal skills
- Quick learner
- Hair extensions
- Men and women haircuts
- Highlights and lowlights
- Color corrections
Accomplishments
January, 2025
Maria Rose Certificate of Training:
Master Level Training Certificate in Hair Extensions Application and Design
September, 2009 - June, 2020
Competitive Cheerleader
Rocket Cheer - Natick, MA
Galaxy Cheer - Millis, MA
Cheer Factor - Foxboro, MA
Timeline
Hostess/Server
P.F. Changs Restaurant
06.2024 - 09.2024
Hostess
Anthony's Coal Fire Pizza
06.2022 - 10.2022
Assistant Teacher
Tobin Children's School
06.2021 - 07.2021
High School Diploma -
Fusion Academy
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