Brenda Souza
Long Island City,NY
Summary
Hardworking professional with years of various types of F&B experience. Seeking opportunity to expand skills and contribute to company goals. Cheerful, ethical, detail-oriented and knowledgeable in hospitality. Works efficiently in team environment along with face-paced volumes. Experience with planning and organizing party arrangements to maximize guest satisfaction.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Long Acre Tavern
Times Square, NY
07.2022 - Current
- Supported hostess, food delivery and bussing team members with diverse needs
- Provided excellent customer service during fast paced environment
- Upselling food/beverage when appropriate
- Worked with large groups to execute special events to schedule
Hostess
Dolly Varden
Hell's Kitchen, NY
07.2022 - Current
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively
- Cross-trained as server to provide additional support during busy shifts
- Addressed customer concerns or complaints professionally and promptly
Barista/Server
Le Pain Quotidian
Upper East Side, NY
10.2021 - 07.2022
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service
- Arranged and prepared tables to offer memorable experience and foster repeat business
Sales Representative/Assistant Manager
AlterNative
Miami, FL
04.2021 - 09.2021
- Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach
- Developed and maintained strong relationships with key clients by addressing concerns promptly and professionally
- Focused sales and marketing efforts on customer preferences and consumer trends
Hostess/Food Runner/Server
Flanigan's Seafood Bar and Grill
Miami, FL
04.2019 - 04.2021
- Manage quest expectations by relaying information regarding hours, wait times and accommodate guests with special needs
- Multi-tasked in a fast pace environment, checking on tables regularly to address customer needs or complaints swiftly and efficiently
- Provided superior customer service by promptly greeting and welcoming guests
Education
Miami Arts Charter School
Miami, FLSkills
- Guest Engagement
- High-volume dining
- Upselling
- Effective multitasking
- Large Party Preparation
- Reliable and Trustworthy
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
Hostess/Server
Long Acre Tavern
07.2022 - Current
Hostess
Dolly Varden
07.2022 - Current
Barista/Server
Le Pain Quotidian
10.2021 - 07.2022
Sales Representative/Assistant Manager
AlterNative
04.2021 - 09.2021
Hostess/Food Runner/Server
Flanigan's Seafood Bar and Grill
04.2019 - 04.2021
Miami Arts Charter School
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