Isabelle Parra
Olivehurst,CA
Summary
Dynamic and dedicated professional with extensive experience worth 7 years at Duke’s Diner, excelling in customer service and effective multitasking. Known for enhancing guest satisfaction through interactive communication and efficient collaboration, consistently resolving complaints and ensuring a welcoming atmosphere for over 200+ customers per shift.
Overview
7
7
years of professional experience
Work History
Hostess/Server
Duke’s Diner
08.2018 - Current
- Greeted and seated guests, ensuring prompt and courteous service.
- Assisted in maintaining clean and organized dining area.
- Collaborated with team to enhance guest experience through effective communication.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Kept a professional, warm and friendly manner while dealing with average of 100+ customers per shift, positively worked through difficult experiences with customers to have them leave even satisfied
Education
No Degree - Social Work
Arizona State University
Tempe, AZHigh School Diploma -
Lindhurst High School
Olivehurst 06.2020
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Guest engagement
- Guest complaint resolution
- Efficient collaboration
Timeline
Hostess/Server
Duke’s Diner
08.2018 - Current
No Degree - Social Work
Arizona State University
High School Diploma -
Lindhurst High School