Katie Kornegay
Charlotte,NC
Summary
Proven leader in guest engagement and team management, excelling in roles at Nori Asian Fusion and beyond. Expert in event planning and customer service, consistently driving satisfaction and repeat business. Skilled in POS system operation and interactive communication, excellent at resolving complaints with professionalism. Achieved significant improvements in customer experience through innovative service experience.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Nori Asian Fusion
2023.01 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Cultivated warm relationships with regular customers.
Camp Counselor
Camp Impact
2024.06 - 2024.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Tutor, Special Needs Students
College of Charleston
2024.01 - 2024.04
- Interacted physically and verbally with my student throughout each day.
- Maintained positive attitude and affirmatively communicated with my student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Alerted instructor to student behavior or issues requiring intervention.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Conducted review sessions to help my student prepare for tests.
Banquet Server
Courtyard Marriott
2022.07 - 2023.03
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained clean and safe work environment.
- Carried out professional service, retaining polite and friendly approach at all times.
Lead Barista
Port City Java
2020.06 - 2022.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2023
Skills
- Event Planning
- Guest Engagement
- Complaint Handling
- Customer Service
- Cleaning and sanitation
- Interactive communication skills
- POS System Operation
- Team Management
Timeline
Camp Counselor
Camp Impact
2024.06 - 2024.08
Tutor, Special Needs Students
College of Charleston
2024.01 - 2024.04
Hostess/Server
Nori Asian Fusion
2023.01 - Current
Banquet Server
Courtyard Marriott
2022.07 - 2023.03
Lead Barista
Port City Java
2020.06 - 2022.07
High School Diploma -
Eugene Ashley High School
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