Carly M. Folger
Mesa,AZ
Summary
Dynamic Academic Success Advising Manager with a proven track record at Arizona State University, excelling in staff performance management and data analysis. Adept at fostering a collaborative environment, I have successfully led teams to enhance student retention and satisfaction, while providing impactful training and mentorship to elevate employee capabilities.
Overview
12
12
years of professional experience
Work History
Academic Success Advising Manager
Arizona State University
03.2026 - Current
- Led team of four, enhancing productivity and customer service quality.
- Coached, mentored, and trained team members to elevate job performance.
- Managed international recruitment efforts to support team growth. and onboarding processes for new team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyze data to identify trends that informed strategic planning.
- Allocated responsibilities to team members to enhance productivity. to associates to fit skill levels and maximize team performance.
Academic Advising Coordinator, Sr.
Arizona State University
03.2023 - 03.2026
- Promoted to Coordinator Senior in March of 2023 while maintaining the duties of Academic Advising Coordinator.
- Expanded team to six full-time members, enhancing capacity to support student advising needs.
- Provided leadership and mentoring to new hires, facilitating their understanding of company programs and improving onboarding experience.
- Consulted with senior management to address employee performance and operational issues, ensuring smooth office function.
Academic Advising Coordinator
Arizona State University
02.2021 - 03.2023
- Provide 1:1 advising to 150+ caseload, support for recruitment and retention, interpret policy and procedures and monitor and maintain administrative support functions (Excel, Salesforce, Peoplesoft) to effectively contribute to the success of undergraduates in their degree programs.
- Resolve escalated student concerns by addressing the issue and coordinating with the Dean of Student's office.
- Managed three full-time staff members, overseeing recruitment, onboarding, training, and performance evaluations to enhance team effectiveness.
- Conduct one-on-one and team meetings with staff members to discuss and support professional development.
- Reviewed data tools in Amazon Workspaces and Data Analytics to identify retention trends, developing outreach campaigns to promote student success.
- Contributed to International Student Committee by creating documents and presentations for incoming international students, facilitating their transition and improving overall experience.
Academic Success Specialist
Arizona State University
12.2017 - 02.2021
- Provided 1:1 advising, supported recruitment and retention efforts, interpreted policies and procedures, and maintained administrative support functions to enhance undergraduate success in degree programs.
- Led team in onboarding new hires, submitted and presented student petitions to the Office of the Dean, and acted as liaison between leadership and advising team.
- Contributed to Transfer Success Committee to enhance transition experience for transfer students and improve retention rates.
- Actively pursue professional development opportunities by attending local and national conferences and workshops to improve knowledge and understanding and increase my capacity and influence as an advisor at ASU.
- Ira A. Fulton Schools of Engineering
Education Program Specialist - Special Projects Coordinator
Apollo Group
09.2014 - 12.2017
- Advised 200+ graduate students throughout education program and student teaching practicum, ensuring successful program completion. Maintain student records in an internal database.
- Managed Basic Skills Initiative for College of Education, collaborating with internal stakeholders to enhance student retention, engagement, and satisfaction in teacher certification programs.
- Collaborate with academic advisors and finance counselors to assist with concerns, and help students meet academic goals in a timely manner.
- Act as liaison between the university and external stakeholders in the execution of Affiliation Agreements between the College of Education and school districts throughout the country.
- Interpret and adhere to academic and programmatic regulatory policies and procedures to ensure student success.
- Trained current and new employees to enhance work capacities and improve overall team effectiveness.
- University of Phoenix
Education
M.A.Ed. - Adult Education and Training
University of Phoenix
Phoenix, Arizona11-2010
B.S. - Public Relations and Advertising
Northern Arizona University
Flagstaff, Arizona12-2006
Skills
- Academic advising
- Student retention strategies
- Student engagement strategies
- Data analytics
- Training programs
- Team management
- Team leadership development
Teaching
- Success by Design, Part-Time Faculty Associate, 2024-08, 2026-05, UNI 120 - Problem Solving for Success
- Success by Design, Part-Time Faculty Associate, 2026-08 - Current, UNI 220 - Mindset Connections
- ASU 101 The ASU Experience, 2018-08, 2023-12, Facilitation of up to two ASU 101 (The ASU Experience) for first-year students since Fall 2018.
Affiliations
- Leadership Development Program 09/21
- Dare to Lead 06/22
Timeline
Academic Success Advising Manager
Arizona State University
03.2026 - Current
Academic Advising Coordinator, Sr.
Arizona State University
03.2023 - 03.2026
Academic Advising Coordinator
Arizona State University
02.2021 - 03.2023
Academic Success Specialist
Arizona State University
12.2017 - 02.2021
Education Program Specialist - Special Projects Coordinator
Apollo Group
09.2014 - 12.2017
M.A.Ed. - Adult Education and Training
University of Phoenix
B.S. - Public Relations and Advertising
Northern Arizona University