Carly Peterson
Middle River ,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Direct Representative
DigiKey
Thief River Falls, MN
07.2024 - Current
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Processed orders through company system and coordinated product deliveries.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Product Content Management Coordinator
Digi-Key
Thief River Falls, MN
02.2023 - 07.2024
- Facilitated communication between different departments in order to resolve issues quickly
- Resolved customer complaints in a timely manner while upholding company standards
- Resolved customer complaints or answered customers' questions
- Developed and maintained a structured system for organizing and cataloging product content, ensuring easy access and retrieval for internal and external stakeholders
- Reviewed and edited product content for clarity, consistency, and adherence to brand guidelines
Warehouse Picker
Digi-Key
Thief River Falls, MN
03.2021 - 02.2023
- Pulled merchandise to fulfill orders to specification
- Reported damaged products or safety hazards to immediate supervisor
- Conducted inventory transactions using scanner gun
- Prepared inventory for shipment by attaching tags and labels
- effectively resolved issues through innovative problem-solving techniques
Veterinary Assistant
Bemidji Veterinary Hospital
Bemidji, MN
11.2020 - 03.2021
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care
- Interacted with clients regarding animal health, education on treatment protocols and general procedures
Activity Director
Oakland Park Communities
Thief River Falls, MN
06.2020 - 11.2020
- Organized services such as transportation, event security, and catering
- Maintained records of activities and analyzed feedback from participants
- Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for Oakland Park Communities
- Consulted with staff and other professionals to discuss activities
CNA/TMA
Oakland Park Communities
Thief River Falls, MN
11.2018 - 06.2020
- Assisted nursing staff in administering medications to patients according to prescribed orders and regulations
- Maintained accurate records of medication administration, including dosage, route, time administered and patient responses
- Observed and reported any changes in patient's condition or response to medication
- Instructed patients on proper use of their medications and answered questions about side effects or other concerns
CNA
Valley Eldercare
Grand Forks, ND
10.2017 - 10.2018
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Documented information in patient charts and communicated status updates to interdisciplinary care team
CNA
Valley 4000
Grand Forks, ND
07.2016 - 07.2017
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Engaged with patient family and friends to provide courteous, efficient visit experience
- Exhibited compassionate care and communication regarding issues surrounding death and dying
Shift Leader
Dairy Queen
Emerado, ND
06.2014 - 06.2016
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Delegated tasks to employees and monitored activities and task completion
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers
Education
High School Diploma -
Midway Public High School
Inskter , ND Skills
- Organization
- Communications
- Customer service
- Data Entry
- Time Management
- Multitasking
- Active Listening
- Continuous Improvement
Certification
- CNA
- TMA
Timeline
Customer Direct Representative
DigiKey
07.2024 - Current
Product Content Management Coordinator
Digi-Key
02.2023 - 07.2024
Warehouse Picker
Digi-Key
03.2021 - 02.2023
Veterinary Assistant
Bemidji Veterinary Hospital
11.2020 - 03.2021
Activity Director
Oakland Park Communities
06.2020 - 11.2020
CNA/TMA
Oakland Park Communities
11.2018 - 06.2020
CNA
Valley Eldercare
10.2017 - 10.2018
CNA
Valley 4000
07.2016 - 07.2017
Shift Leader
Dairy Queen
06.2014 - 06.2016
High School Diploma -
Midway Public High School
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