Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Riethmann

AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Administrator

Evolve Counseling
02.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Behavioral Health Technician

Phoenix Childrens Hospital
09.2022 - 02.2024
  • Provided compassionate care and support to patients with behavioral and emotional challenges
  • Implemented treatment plans and monitored patient progress
  • Maintained detailed records of patient interactions and collaborated with the healthcare team
  • Created a supportive and therapeutic environment for patients through collaboration with the multidisciplinary team.

Barista

Dutch Bros, Chandler
05.2018 - 09.2020
  • Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
  • Prepared and served specialty coffee drinks with excellent presentation and taste
  • Utilized point-of-sale (POS) system to accurately process customer payments
  • Demonstrated flexibility in responding to customer requests, resulting in increased customer satisfaction
  • Collaborated with other staff members to ensure an efficient and organized work environment
  • Cultivated a strong rapport with regular customers, resulting in increased loyalty and repeat business.

Education

Masters -

Grand Canyon University
Phoenix, AZ
01.2025

Bachelors -

Arizona State University
Tempe, AZ
05.2021

Skills

  • Adaptability
  • Ability to Work in a Team
  • Teamwork
  • Leadership
  • Communication
  • Interpersonal communication
  • Problem-solving

Timeline

Administrator

Evolve Counseling
02.2024 - Current

Behavioral Health Technician

Phoenix Childrens Hospital
09.2022 - 02.2024

Barista

Dutch Bros, Chandler
05.2018 - 09.2020

Masters -

Grand Canyon University

Bachelors -

Arizona State University

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Carly Riethmann