Carly Robinson
Eastern State Hospital
Deer Park,WA
9
years of professional experience
Certified Medical Assistant supporting patient flow, exam-room readiness, in fast-paced care settings. Brings calm communication, accurate documentation, with 95-98% of charts completed without correction, and a steady approach to patient prep, specimen collection, and routine clinical support. Draws on rural health experience and behavioral-health experience to help maintain safe, organized interactions while keeping patients comfortable and informed.
Work History
Forensic Care Associate
1 Year 9 Months- Guide 2 supervised activities weekly to keep patients engaged in structured rehabilitation and recreation.
- Support 36 patients per shift through calm de-escalation, observation, and therapeutic communication.
- De-escalate behavioral issues using calm, non-threatening communication and crisis intervention techniques.
- Create a supportive treatment environment by guiding patients toward positive behavior and rehabilitation goals.
- Observe patients for unusual or significant behavior during housing and treatment activities.
- Maintain security in housing and treatment areas by inspecting patient living spaces and belongings for contraband.
- Escort patients to appointments and outside trips while preserving safety throughout movement.
Certified Medical Assistant
1 Year 6 Months- Collected and recorded 20 patient vital-sign readings per shift while documenting medical and health histories.
- Prepared patients for examinations and assisted physicians during medical procedures.
- Collected and processed laboratory specimens, including blood, urine, and swabs, using infection-control protocols.
- Sterilized instruments and maintained examination rooms to support safe, organized patient care.
- Tracked vaccine and medication inventories, reporting shortages and organizing stock for daily use.
- Applied crisis intervention training to support calm, responsive interactions during high-stress patient situations.
Certified Medical Assistant
1 Year 10 Months- Assist with prior authorizations, insurance claims, and coding support to keep administrative workflows moving.
- Manage medical and office supply inventory, placing orders as needed to avoid stock shortages.
- Support data abstraction and reporting for quality assurance and compliance reviews.
- Apply HIPAA, OSHA, and infection control practices to protect patient privacy and clinic safety.
- Handle patient privacy practices while maintaining accurate records and supporting day-to-day front office operations.
Certified Medical Assistant
5 Years- Collected vital signs, updated histories, and prepared patients for routine examinations.
- Documented visit details accurately in electronic records for provider review and follow-up care.
- Assisted with specimen collection and labeled samples for timely laboratory processing.
- Maintained infection control practices during room preparation, cleanup, and patient turnover.
- Supported patient education on instructions, preparation steps, and follow-up care.
- Monitored patient comfort and reported notable changes promptly to clinical staff.
- Assisted with room stocking, supply checks, and preparation for daily clinic operations.
Certified Medical Assistant
5 Years- Assisted providers with patient rooming, histories, and procedure setup in a busy urgent care setting.
- Collected and prepared specimens according to clinic protocols and standard infection control practices.
- Recorded patient information accurately in charts and updated visit details for provider review.
- Provided clear patient education on visit instructions, follow-up care, and basic home care guidance.
- Took vital signs and reported abnormal readings promptly to clinical staff for review.
- Used de-escalation techniques to support anxious patients and maintain a calm clinical environment.
- Followed infection control procedures during patient care, cleaning, and specimen handling.
- Prepared patients for exams by explaining next steps and answering basic questions clearly.
Education
CRISIS INTERVENTION (CPI) - Applied Behavior Analysis
DE-ESCALATION TRAINING - Applied Behavior Analysis
- Certified medical Assistant
Associate of Science - Science
Skills
De-escalation
Crisis intervention
Patient observation
Behavioral monitoring
Therapeutic communication
Patient vital signs monitoring
Specimen collection
EHR documentation
Infection control
Patient education
Medication observation
CPR certification
BLS certification
Suicide risk assessment
Mental status examination
Psychiatric intake screening
Behavioral health documentation
Trauma-informed care
Group activity facilitation
Timeline
Forensic Care Associate
Eastern State Hospital
01.2025 - CurrentRead More
Certified Medical Assistant
CHAS
06.2024 - 12.2025Read More
Certified Medical Assistant
Pioneer Family Medicine
08.2022 - 06.2024Read More
Certified Medical Assistant
Deer Park Family Care Clinic
06.2017 - 06.2022Read More
Certified Medical Assistant
Deer Park Urgent Care
06.2017 - 06.2022Read More
Spokane Community College
Associate of Science from Science
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Spokane Community College
from Certified medical Assistant
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Eastern State Hospital
DE-ESCALATION TRAINING from Applied Behavior Analysis
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Eastern State Hospital
CRISIS INTERVENTION (CPI) from Applied Behavior Analysis
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