Carly Sotack
Drums,US
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
H&M Hennes & Mauritz
Wilkes-Barre, Pennsylvania
05.2024 - Current
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to restock inventory and manage product displays.
- Handled customer inquiries and resolved issues to enhance experience.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Hostess
Best Cigar Pub
Drums, US
05.2023 - 08.2023
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups.
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed.
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.
- Learned how to use a computer system and an open table program.
Hostess/Cashier
Damon's Grill
Hazleton, US
11.2020 - 08.2022
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
- Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed.
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.
- Learned how to use a computer system and an open table program.
Education
Bachelor of Science - Psychology
Penn State University
State College, PA05-2026
Skills
- Communication skills
- Organizational skills
- Teamwork and collaboration
- Multitasking and prioritization
- Service-oriented
- Time management
- Conflict resolution
- Behavioral analysis
- Professionalism
- Mental health awareness
- Developmental psychology
- Client rapport building
Timeline
Retail Sales Associate
H&M Hennes & Mauritz
05.2024 - Current
Hostess
Best Cigar Pub
05.2023 - 08.2023
Hostess/Cashier
Damon's Grill
11.2020 - 08.2022
Bachelor of Science - Psychology
Penn State University