Maria Rivera
Drums,PA
Summary
Dedicated deli and bakery worker with a strong focus on food safety and customer satisfaction. Proven ability to maintain high-quality standards while streamlining operations and reducing waste.
Detail-oriented deli and bakery professional with experience in food preparation and customer service. Skilled in maintaining cleanliness, monitoring inventory, and collaborating with team members to enhance operational efficiency and deliver exceptional customer experiences.
Overview
24
24
years of professional experience
Work History
Deli/Bakery Associate
Walmart Supercenter
Wilkes-Barre, PA
02.2024 - 03.2025
- Prepared and baked various bread and pastry items according to established recipes.
- Maintained cleanliness and organization of bakery area, adhering to food safety standards.
- Assisted customers with product selections, providing recommendations based on preferences.
- Operated baking equipment efficiently, ensuring consistent quality of products.
- Monitored inventory levels, restocking ingredients as needed for daily operations.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided exceptional customer service in deli department, ensuring positive shopping experiences.
- Prepared and displayed a variety of deli products, maintaining high standards of freshness and quality.
- Operated slicing machines and other equipment safely, adhering to health and safety regulations.
- Assisted customers with product selection, offering knowledge about ingredients and preparation methods.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared diverse menu items following standardized recipes to ensure consistency and quality.
- Operated kitchen equipment safely and effectively, ensuring proper maintenance and functionality.
Deli/Bakery Associate
Walmart Supercenter
Puyallup, WA
09.2020 - 01.2024
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of bakery display cases to enhance product visibility.
- Operated bakery equipment, ensuring adherence to safety and quality standards during production.
- Collaborated with team members to streamline inventory management and restocking procedures.
- Monitored product freshness and rotated stock according to specified guidelines for optimal quality.
- Trained new staff on bakery operations and customer service protocols, promoting team efficiency.
- Implemented process improvements that reduced waste and enhanced overall operational efficiency in the bakery department.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong rapport with customers and created positive impression of business.
Housekeeper
El Caney Lodge
Fort Buchanan, Puerto Rico
11.2006 - 04.2010
- Maintained cleanliness standards in guest rooms and common areas, ensuring guest satisfaction.
- Operated industrial cleaning equipment to efficiently clean carpets, floors, and upholstery.
- Implemented inventory tracking for cleaning supplies, optimizing resource management.
- Trained new staff on cleaning protocols and safety procedures to enhance team performance.
- Collaborated with maintenance staff to report and address facility issues promptly.
- Conducted regular inspections of guest rooms to uphold quality assurance measures.
- Developed efficient scheduling processes for daily housekeeping tasks to improve workflow.
- Enhanced guest experience by providing prompt responses to special requests and concerns.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Deli Clerk
Corner Bagel Market
New York, NY
11.2000 - 01.2004
- Maintained cleanliness of work area, complying with sanitation guidelines for food handling.
- Collaborated with team members to ensure efficient operation during peak hours, enhancing workflow efficiency.
- Monitored inventory levels and assisted in restocking products to meet customer demand consistently.
- Handled cash transactions accurately, providing receipts and managing register operations effectively.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Operated slicing machines and other equipment safely, adhering to health and safety regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
Certificate of Completion -
Park East High School
New York, NY06.1992
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Sanitation procedures
- Recipe following
- Expiration monitoring
- Mixing techniques
- Temperature monitoring
- Ingredient measuring
- Reliable and responsible
- Adaptable and flexible
- Organization
- Bakery display preparation
- Stock rotation
- Customer inquiries
- Customer satisfaction
- Surface cleaning
- Stocking and shelving
- Waste reduction
- Product rotation
- Food safety compliance
- Food preparation
- Flexible schedule
- Team collaboration
- Customer service
- Bread baking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deli/Bakery Associate
Walmart Supercenter
02.2024 - 03.2025
Deli/Bakery Associate
Walmart Supercenter
09.2020 - 01.2024
Housekeeper
El Caney Lodge
11.2006 - 04.2010
Deli Clerk
Corner Bagel Market
11.2000 - 01.2004
Certificate of Completion -
Park East High School