Issys Juarez
Walmart
SANANGELO
3
years of professional experience
Detail-oriented Bakery Associate experienced in food safety compliance and customer service. Enhanced customer experiences by streamlining operations and implementing process improvements while maintaining high standards in product quality and cleanliness. Committed to fostering teamwork and delivering exceptional baked goods in a positive and efficient environment.
Work History
Deli/Bakery Associate
2 Years- Assisted in daily baking operations, ensuring product quality and freshness.
- Maintained cleanliness and organization of bakery workstations for optimal efficiency.
- Monitored inventory levels to support timely restocking of ingredients and supplies.
- Collaborated with team members to meet production goals and customer demands.
- Operated bakery equipment, adhering to safety protocols and operational standards.
- Trained new associates on best practices for baking techniques and food safety.
- Implemented process improvements that enhanced workflow and reduced waste.
- Provided exceptional customer service by addressing inquiries and fulfilling special orders.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Customer Service Host
2 Years- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Trained new staff on company policies, procedures, and customer interaction techniques.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
- Assisted in organizing promotional events to drive sales and engage the community effectively.
- Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
- Managed inventory levels by conducting regular stock checks and ensuring product availability.
- Monitored store environment for cleanliness and safety standards, ensuring compliance with regulations.
- Fostered an inclusive work environment that encouraged collaboration among diverse colleagues and promoted a positive company culture.
- Ensured compliance with industry regulations and company policies while maintaining strict confidentiality of sensitive client information.
- Seamlessly adapted to changing business needs or priorities while remaining poised under pressure.
- Achieved consistent positive feedback from customers through empathetic listening and effective communication.
- Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
- Boosted customer loyalty with personalized assistance and proactive problemsolving.
Personal Shopper
2 Years- Curated personalized shopping experiences, enhancing customer satisfaction and loyalty.
- Streamlined order fulfillment processes, improving efficiency and reducing wait times for customers.
- Collaborated with store teams to maintain product availability and optimize inventory management.
- Trained new team members on best practices for customer service and merchandise presentation.
- Analyzed customer feedback to implement targeted improvements in service delivery and shopping experience.
- Developed strategies for enhancing in-store promotions, driving increased sales and foot traffic.
- Mentored junior shoppers in effective communication techniques and relationship-building with clients.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the the shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Merchandise Reconciliation Associate
2 Years 3 Months- Streamlined reconciliation processes, improving overall accuracy and reducing errors in reports.
- Analyzed merchandise discrepancies to ensure accurate financial reporting and inventory management.
- Collaborated with cross-functional teams to resolve reconciliation issues efficiently.
- Utilized Walmart's inventory management systems to track and adjust stock levels effectively.
- Conducted regular audits of merchandise data to identify trends and suggest corrective actions.
- Trained new associates on reconciliation procedures and best practices for inventory accuracy.
- Implemented process improvements that enhanced workflow efficiency within the merchandise department.
- Monitored compliance with company policies related to merchandise handling and documentation standards.
- Collaborated with cross-functional teams to resolve inventory discrepancies, ensuring smooth operations and minimal delays.
- Participated in the development and implementation of new inventory management systems, ensuring seamless integration with existing merchandise reconciliation processes.
- Demonstrated strong attention to detail by identifying and correcting errors in merchandise records, ensuring accurate reporting of inventory levels for financial reporting purposes.
- Established strong working relationships with key stakeholders within the organization to facilitate effective communication regarding inventory matters between departments.
Sales Associate
1 Year 2 Months- Provided exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Executed daily sales transactions accurately and efficiently using POS systems.
- Resolved customer inquiries and complaints promptly, promoting positive resolutions and satisfaction.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Trained new associates on operational procedures and customer engagement strategies.
- Assisted in maintaining product displays, ensuring alignment with visual merchandising standards.
- Monitored inventory levels, facilitating timely restocking to prevent product shortages.
- Analyzed sales trends, providing insights for product promotions and inventory management decisions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
Skills
Food safety
Food safety compliance
Ingredient expertise
Dough handling
Pastry preparation
Ingredient knowledge
Food safety regulations
Stock rotation
Stock replenishment
Product rotation
Order fulfillment
Visual merchandising
Product display
Inventory management
Cross-selling techniques
Upselling strategies
Timeline
Deli/Bakery Associate
Walmart
08.2024 - CurrentRead More
Customer Service Host
Walmart
08.2024 - CurrentRead More
Personal Shopper
Walmart
08.2024 - CurrentRead More
Merchandise Reconciliation Associate
Walmart
05.2024 - CurrentRead More
Sales Associate
Kohls+sephora
05.2023 - 07.2024Read More
Central High School
High School Diploma
Read More