Carly Spotts
Missoula,MT
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
4
4
years of professional experience
Work History
Pet Host
City Bark Premier Dog Daycare and Boarding Resorts
Aurora, CO
06.2023 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Updated any vaccine records for both dogs and cats.
- Scheduled all appointments for boarding, daycare and evaluations.
- Checked in any animals boarding and what they would need during their stay.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Managed incoming calls during busy shifts.
Front Desk
Urban Air Trampoline and Adventure Park
Aurora, CO
09.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered a multi-line phone system and transferred calls to appropriate department or staff member
Education
High School Diploma -
Grandview High School
Aurora, CO05-2022
Skills
- Telephone Reception
- Team Collaboration
- Reservations Management
- Server Support
- Guest Relations
- Strong Interpersonal Skills
- Detail Oriented
- Customer Service
- Reservation Management
- Professional Appearance
- Cash Counting
- Refund Processing
Timeline
Pet Host
City Bark Premier Dog Daycare and Boarding Resorts
06.2023 - Current
Front Desk
Urban Air Trampoline and Adventure Park
09.2020 - 05.2021
High School Diploma -
Grandview High School
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