Summary
Overview
Work History
Education
Skills
Timeline
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Carly Tapia

Tucson,AZ

Summary

Exceptional analytical skills to enhance underwriting processes, achieving significant cost savings through automation initiatives. My strong communication facilitated cross-functional collaboration, leading to improved country wide Underwriting procedures. Expert in problem-solving and detail-oriented, I consistently deliver results.

Overview

14
14
years of professional experience

Work History

ROTATIONAL PROCESS REVIEW ANAYLST

GEICO
01.2023 - Current
  • Conduct thorough reviews by analyzing data to make recommendations to improve processes.
  • Develop and implement streamline workflows to enhance efficiency and accuracy. This effort led to the creation of an Underwriting catalog that Underwriters can easily access procedures when working variety of work items.
  • Work closely with cross-functional teams to ensure alignment on process changes.
  • Communicate process changes and facilitate feedback from relevant stakeholders to ensure all perspectives were considered in decision making process.
  • Partner with Underwriting Automation Tech Team to develop and implement automation solutions that led to the elimination of multiple FTE's, resulting in cost savings.
  • Contribute to the design phase of automation projects, providing insights to optimize workflow of Underwriting tasks.
  • Work closely with developers on to ensure accurate implementation of designs based on business requirements.
  • Develop comprehensive test cases to validate automation processes and conduct end-end testing to identify and resolve issues before deployment.

Performance Monitoring Analyst

GEICO
03.2018 - 12.2022
  • Audited quality as lead analyst for Tucson Underwriting department overseeing Underwriting, Technician, Fraud and Claims Coverage areas.
  • Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
  • Enhanced quality by conducting thorough audits and identifying areas for improvement.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to management, resulting in changes within the department to improve quality, efficiency, and customer experience.
  • Led weekly Technician calibrations, resulting in improved internal knowledge, enhanced procedures and communication.
  • Communicated weekly updates to supervisors regarding procedure updates and ensuring internal resources reflect procedure changes.
  • Trained new analyst on best practices, increasing their skill set in performing audits effectively.
  • Cross trained associates from other departments and locations as needed to manage workloads and queues.

Underwriter

GEICO
05.2013 - 02.2018
  • Analyzed and evaluated auto policies for risk assessment. consistently achieving top performer status.
  • Provided excellent customer service by delivering clear and concise explanations of underwriting decisions.
  • Actively engaged with supervisors and management, providing input on processes and ongoing discussion on departmental changes.
  • Served as fraud underwriter, performing various duties to detect and prevent fraud. As part of the first team to pilot the Flag Model, contributed to countrywide rollout.

Customer Service Agent

GEICO
03.2010 - 05.2013
  • Helped large volume of customers every day utilizing strong problem-solving skills to quickly identify and address customer issues and focus on customer satisfaction, consistently achieving top performance including Chairman's Club.
  • Crossed trained to handle license restriction states.
  • Educated customers on insurance products, services, and policy coverage to make informed decisions.







Education

High School Diploma -

Santa Rita High School
Tucson, AZ
05.2006

Skills

  • Strong verbal and written communication skills
  • Team collaboration and leadership skills
  • Problem solving skills
  • Exceptional analytical skills
  • Excellent attention to detail

Timeline

ROTATIONAL PROCESS REVIEW ANAYLST

GEICO
01.2023 - Current

Performance Monitoring Analyst

GEICO
03.2018 - 12.2022

Underwriter

GEICO
05.2013 - 02.2018

Customer Service Agent

GEICO
03.2010 - 05.2013

High School Diploma -

Santa Rita High School

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Carly Tapia