Carly Wade
Houston,TX
Summary
I have a knack for interacting with people and would like to find a rewarding position in which I utilize my listening, communication and interpersonal skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance
08.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Iqor
03.2020 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Shift leader
Wingstop
03.2018 - 02.2019
- Responsible for supervising the staff on the designated shift
- Responsible for ensuring that staff is held accountable for tardiness and violations of company policy
- Duty to report to management any infractions that occur while on his shift
- Maintain high standards of customer service during high volume, fast paced operations
- Resolved complaints promptly and professionally
- Assist management with inventory control and stock ordering
- Cross trained and coordinated scheduling with team members to ensure seamless service procedures for safe food preparation, assembly, and presentation.
Call Center Rep.
Sears
01.2016 - 05.2018
- Use communication and influencing to serve customers and members by phone
- Provide service and/or sales support, offering solutions and products that meet members needs
- Care about helping others, strong communication skills, and demonstrate the ability to offer solutions or products to members
- Understanding of company’s products, services, and policies
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice
- Utilize software, database, scripts and tools properly.
Cashier
Popeyes
01.2015 - 05.2015
- Monitored orders and ensured they arrived in a quick, organized manner
- Prepared daily food items using proper safety precautions and sanitary measures
- Promoted customer satisfaction through personal interaction
- Courteously greeted customers and assisted with purchases.
Education
Westfield High School
Skills
- Excellent interpersonal communication
- Ability to effectively manage time and priorities
- Professional telephone etiquette
- Ability to resolve customer disputes in a patient and professional manner
- Energetic, friendly, engaging and strong multi-tasking skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Teleperformance
08.2022 - 08.2024
Call Center Representative
Iqor
03.2020 - 07.2022
Shift leader
Wingstop
03.2018 - 02.2019
Call Center Rep.
Sears
01.2016 - 05.2018
Cashier
Popeyes
01.2015 - 05.2015
Westfield High School
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