Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Wade

Houston

Summary

I have a knack for interacting with people and would like to find a rewarding position in while utilizing listening, communication and interpersonal skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Alorica
10.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.

Customer Service Representative

Teleperformance
08.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Nursing Aide

Resting on Living Waters
06.2023 - 01.2024
  • Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
  • Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
  • Performed vital sign checks and reported any abnormalities to nursing staff promptly.
  • Maintained a clean and safe environment for patients, reducing the risk of infections.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication among team members.
  • Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
  • Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.

Call Center Representative

Iqor
03.2020 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.

Shift Leader

Wingstop
03.2018 - 02.2019
  • Responsible for supervising staff on designated shift
  • Responsible for ensuring that staff is held accountable for tardiness and violations of company policy
  • Duty to report to management any infractions that occur while on shift
  • Maintain high standards of customer service during high volume, fast paced operations
  • Resolved complaints promptly and professionally
  • Assist management with inventory control and stock ordering
  • Cross trained and coordinated scheduling with team members to ensure seamless service procedures for safe food preparation, assembly, and presentation.

Call Center Rep.

Sears
01.2016 - 05.2018
  • Use communication and influencing to serve customers and members by phone
  • Provide service and/or sales support, offering solutions and products that meet members needs
  • Care about helping others, strong communication skills, and demonstrate ability to offer solutions or products to members
  • Understanding of company’s products, services, and policies
  • Exceptional customer service, active listening, verbal and written communication skills, professional phone voice
  • Utilize software, database, scripts and tools properly.

Cashier

Popeyes
01.2015 - 05.2015
  • Monitored orders and ensure arrived in quick, organized manner
  • Prepared daily food items using proper safety precautions and sanitary measures
  • Promoted customer satisfaction through personal interaction
  • Courteously greeted customers and assisted with purchases.

Education

High School Diploma -

Westfield High School
Houston, TX
05.2014

Skills

  • Excellent interpersonal communication
  • Ability to effectively manage time and priorities
  • Professional telephone etiquette
  • Ability to resolve customer disputes in a patient and professional manner
  • Energetic, friendly, engaging and strong multi-tasking skills
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Professional telephone demeanor
  • Scheduling

Timeline

Customer Service Representative

Alorica
10.2024 - 07.2025

Nursing Aide

Resting on Living Waters
06.2023 - 01.2024

Customer Service Representative

Teleperformance
08.2022 - 08.2024

Call Center Representative

Iqor
03.2020 - 07.2022

Shift Leader

Wingstop
03.2018 - 02.2019

Call Center Rep.

Sears
01.2016 - 05.2018

Cashier

Popeyes
01.2015 - 05.2015

High School Diploma -

Westfield High School

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