Carly Zegalia
Macungie,PA
Summary
Energetic individual with background in counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
1
1
year of professional experience
Work History
Rita's Treat Team Member
Rita's Italian Ice
Wescosville, PA
03.2024 - 10.2024
- Greeted customers and answered questions about menu items and store policies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Followed all safety protocols while preparing food items for customers.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Memorized menu items, identifying allergens to streamline service to customers.
- Operated cash register accurately and efficiently during transactions.
- Scrubbed and polished counters to remove debris and food.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Kept work area clean and sanitized throughout shift.
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06-2025
Skills
- Menu memorization
- Cleanliness and hygiene
- Reliability and punctuality
- Excellent communication
- Customer engagement
- Hospitality and accommodation
- Patience and empathy
- Friendly demeanor
- Working under pressure
- Cleaning and sanitizing
- Handling complaints
Affiliations
- Played high school and club volleyball
- A member of the junior board at Camelot for Children
- A member of the National Honors Society
- A member of the Key Club and Medical Club at school
Future Plans
- I am committed to attend Lebanon Valley College in the fall of 2025 to pursue Physical Therapy.
Timeline
Rita's Treat Team Member
Rita's Italian Ice
03.2024 - 10.2024
High School Diploma -
Bethlehem Catholic High School
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