Carly M. Ross
Canandaigua
Summary
Dynamic server with a proven track record in customer satisfaction and team collaboration. Skilled in adapting to changing environments and managing multiple priorities, ensuring seamless service and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/ Server
One Genny Restuarant
Utica, NY
03.2025 - Current
- Provide excellent customer service, ensuring satisfaction and repeat business.
- Assist in taking orders and delivering food promptly to tables.
- Collaborate with kitchen staff to synchronize meal preparation and service flow.
- Manage cash register operations and processed payments accurately.
- Maintain cleanliness and organization of dining area to enhance guest experience.
- Adapts quickly to changing menu items and daily specials for efficient service.
- Supports training of new staff on service standards and operational procedures.
- Resolved customer complaints effectively, contributing to positive dining experiences.
New York State Court Officer
New York State Courts
Utica, NY
02.2024 - Current
- Manage courtroom proceedings to ensure adherence to legal protocols and procedures.
- Coordinate with judges, attorneys, and law enforcement to facilitate efficient case management.
- Prepare and maintained accurate records of court activities and decisions for reference.
- Monitors courtroom environment to uphold order and security during sessions.
- Facilitate a positive work environment for court staff, fostering teamwork and collaboration to ensure seamless court operations.
- Assist in the enforcement of court orders by coordinating with relevant authorities and monitoring case progress.
- Reduce instances of courtroom disruptions by implementing and enforcing strict decorum policies.
- Increase courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
Waitress/Restaurant Server
Texas Roadhouse Restaurant
Elmira, NY
06.2023 - 02.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Trained new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
- Processed payments and handled cash transactions with precision and attention to detail.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
TSA Agent
Federal Government
Elmira, NY
03.2023 - 02.2024
- Screened passengers and baggage using advanced security equipment to ensure compliance with federal regulations.
- Conducted thorough inspections of carry-on items, identifying prohibited items and ensuring passenger safety.
- Provided excellent customer service by addressing traveler inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a secure environment while managing high passenger volumes.
- Implemented updated security protocols, enhancing operational efficiency and compliance with TSA standards.
- Trained new agents on screening procedures and customer service best practices, fostering a collaborative team environment.
- Participated in ongoing training sessions to stay current on evolving security measures and technologies within TSA operations.
Education
Associate of Science - Criminal Justice
Corning Community College
Corning, NY08-2019
High School Diploma -
Campbell Savona High School
Campbell, NY06-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
Certification
- CPR and First Aid Certified
Timeline
Waitress/ Server
One Genny Restuarant
03.2025 - Current
New York State Court Officer
New York State Courts
02.2024 - Current
Waitress/Restaurant Server
Texas Roadhouse Restaurant
06.2023 - 02.2024
TSA Agent
Federal Government
03.2023 - 02.2024
Associate of Science - Criminal Justice
Corning Community College
High School Diploma -
Campbell Savona High School