Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlyn George

Brooklyn,NY

Summary

Organized, reliable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Pastry Chef

Sweetums NYC
05.2019 - 01.2024
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Maintained a clean and organized workspace, ensuring efficient operations and adherence to health codes.
  • Managed multiple tasks simultaneously, ensuring timely completion of daily production goals.
  • Ensured food safety compliance through diligent monitoring of temperatures during storage, preparation, and service.
  • Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
  • Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
  • Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.

Data Entry Clerk

American Transit Insurance Company
05.2014 - 10.2016
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Increased team efficiency by training new employees on company software, processes, and best practices.
  • Entered data into various computer systems accurately.
  • Managed documents by organizing forms, scans photocopies, filing, preparing correspondence, and creating reports.

Customer Service Representative

American Transit Insurance Company
12.2007 - 04.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Cashier

Ricky's NYC
10.2002 - 06.2005
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries, returns, refunds, and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Credit Accumulation - Early Childhood Education

York College
Queens, NY

Certified Cosmetology

Empire Beauty School
New York, NY
09.2006

High School Diploma -

W.E.B. Dubois High School
Brooklyn, NY
06.2002

Certificate in Natural Hairstyling -

Medgar Evers College of The City University of New York
Brooklyn, NY

Skills

  • Customer Service
  • Product restocking
  • Cash Register Operation
  • Complaint resolution
  • Paperwork Processing
  • Call Management
  • Staff education and training
  • Word Processing
  • File Management
  • Data Entry

Certification

NYC Food Handler Certificate

Timeline

Assistant Pastry Chef

Sweetums NYC
05.2019 - 01.2024

Data Entry Clerk

American Transit Insurance Company
05.2014 - 10.2016

Customer Service Representative

American Transit Insurance Company
12.2007 - 04.2012

Cashier

Ricky's NYC
10.2002 - 06.2005

Credit Accumulation - Early Childhood Education

York College

Certified Cosmetology

Empire Beauty School

High School Diploma -

W.E.B. Dubois High School

Certificate in Natural Hairstyling -

Medgar Evers College of The City University of New York

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Carlyn George