Carmalita Brown
Baton Rouge,LA
Summary
Service-oriented Management Trainee with a consistent record of achievement across multiple operational areas. Delivered superior service to customers and staff through effective communication, problem-solving, and adaptable leadership. Focused on leveraging skills in operational analysis and strategic planning to enhance team productivity and contribute positively to organizational goals.
Overview
4
4
years of professional experience
Work History
Manager Trainee
Southern Classic Chicken
Baton Rouge, Louisiana
05.2026 - 09.2026
- Monitored daily restaurant operations and supported shift managers during peak service.
- Managed cash handling, register counts, and shift paperwork for closing duties.
- Trained Southern Classic Chicken crew on service standards and station procedures.
- Checked food safety, cleanliness, and sanitation throughout Southern Classic Chicken locations.
- Supported opening and closing tasks across Southern Classic Chicken restaurant operations.
- Provided guidance and coaching to employees on how to better handle difficult customer service situations.
- Met with customers to discuss options for selection of products and services.
- Maintained current understanding of company offerings to better serve customers and team members.
Customer Service Cashier
Southern Classic Chicken
Lafayette, LA
06.2025 - 02.2026
- Greeted guests and processed orders at Southern Classic Chicken front counter.
- Greeted customers and provided friendly customer service.
- Answered guest questions about menu items, sides, and combo choices.
- Resolved customer complaints in a professional manner.
- Handled cash, card, and mobile payments with accurate register transactions.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Balanced drawer and counted cash before and after shifts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Kept checkout area clean, stocked, and ready for service.
- Entered meal orders and special requests into point-of-sale system.
- Packaged carryout orders and verified item accuracy before handoff.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Supported team members during rush periods and trained new cashiers.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Manager
Smoothie King
New Orleans, Louisiana
04.2023 - 10.2024
- Managed Smoothie King opening and closing duties
- Supervised daily shift tasks and work assignments
- Coached, mentored and trained team members in order to improve their job performance.
- Trained team members on smoothie preparation and guest service
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Supported team compliance with Smoothie King procedures
- Maintained food safety and store cleanliness standards
- Monitored cash handling and POS transactions
- Coordinated inventory checks and ingredient restocking
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Server
Dot’s Diner
New Orleans, LA
01.2023 - 11.2023
- Served guests at Dot's Diner with friendly, attentive table service
- Took food and drink orders accurately from dining room tables
- Delivered meals promptly from kitchen to guest tables
- Refilled beverages and checked guest satisfaction throughout service
- Presented menus and described daily specials to diners
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with kitchen staff to coordinate order timing
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed payments using point-of-sale register and cash drawer
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleared tables and reset dining area for incoming guests
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Tara High
Baton Rouge, LouisianaSkills
- POS operation
- Cash handling
- Payment processing
- Order entry
- Register balancing
- Cash drawer management
- Shift documentation
- Food safety
- Food safety standards
- Restaurant operations
- Guest service
- Customer service
- Customer engagement
- Communication effectiveness
- Inventory management
- Inventory control
- Shipping and receiving
- Opening procedures
- Store maintenance
- POS systems
- POS systems management
- Team development
- Employee training
- Leadership development
- Conflict management
- Problem resolution
- Problem solving
- Detail orientation
- Communication effectiveness
- Critical thinking
- Decision-making
- Multitasking and organization
- Prioritization techniques
- Active listening techniques
- Empathy and patience
- Collaborative teamwork
- Professional demeanor
- Retail store support
- Multi-line telephone operations
- Decision-making
- Decision-making
Timeline
Manager Trainee
Southern Classic Chicken
05.2026 - 09.2026
Customer Service Cashier
Southern Classic Chicken
06.2025 - 02.2026
Manager
Smoothie King
04.2023 - 10.2024
Server
Dot’s Diner
01.2023 - 11.2023
Tara High