Carmeisha Eans
Houston,TX
Summary
Accomplished professional with a strong record in enhancing customer satisfaction and driving sales through expert negotiation and interpersonal skills. Proven ability to streamline data management and elevate marketing strategies, resulting in increased operational efficiency and improved database accuracy. Demonstrated success in relationship building and strategic communication, leading to significant improvements in customer service and sales performance. Aiming to leverage these skills to contribute to organizational growth and customer engagement initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RemX, McKesson Specialty
McKesson Specialty, USA
03.2020 - 01.2025
- Resolved customer inquiries, ensuring high satisfaction scores.
- Enhanced database records for increased accuracy and streamlined operations.
- Handled incoming calls, delivering dependable and knowledgeable customer service.
- Facilitated medication delivery for patients, boosting satisfaction.
- Enhanced data entry workflows, boosting database efficiency.
Client Advisor
Giorgio Armani
Houston, TX
06.2018 - 02.2020
- Advised clients on optimal product choices, enhancing satisfaction levels.
- Coordinated deliveries to align with client schedules, enhancing operational efficiency and customer satisfaction.
- Managed comprehensive sales and inventory documentation to ensure data accuracy.
- Executed strategic marketing plans to boost product visibility.
- Enhanced marketing efforts leading to rise in sales.
Sales Associate
C. Milan Fashion Boutique
Romulus, MI
05.2015 - 03.2018
- Boosted visual merchandising to captivate customer interest and elevate store ambiance.
- Enhanced customer retention by delivering tailored services.
- Assisted customers by locating products and verifying inventory.
- Delivered expert sizing and care tips to strengthen customer buying assurance.
- Increased sales by using up-selling strategies and providing personalized recommendations.
Education
High School Diploma -
Robichaud Senior High School
Dearborn Heights, MI06.2019
Skills
- Negotiation strategies
- Sales
- Data Management
- POS software
- Strategic Communication
- Effective Problem Resolution
- Interpersonal skills
- Relationship building
- Time management
- Organization
- Inbound calling
- Outbound calling
- Customer support
- Marketing
- Customer relations
- Data entry
Certification
Real Estate License, Champions School of Real Estate.
Data Analysis with Excel - Alison
Data Analysis with Power BI - Alison
References
References available upon request.
Timeline
Customer Service Representative
RemX, McKesson Specialty
03.2020 - 01.2025
Client Advisor
Giorgio Armani
06.2018 - 02.2020
Sales Associate
C. Milan Fashion Boutique
05.2015 - 03.2018
Real Estate License, Champions School of Real Estate.
Data Analysis with Excel - Alison
Data Analysis with Power BI - Alison
High School Diploma -
Robichaud Senior High School
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